VOL ‑ Surcharge & Product Fees

We run a B2B wholesale store on Shopify and needed something fairly specific: an automatic tailgate surcharge that would apply whenever a customer's cart exceeded certain amount.
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I came across VOL Extra Fees and reached out to their support. Within minutes, I was welcomed personally by Vugar, the founder himself.
And this wasn't your typical customer support experience.
Instead of sending me a generic response or asking me to spend hours figuring out settings, Vugar immediately wanted to understand our business requirements and offered to handle the entire configuration himself.
His exact philosophy was something along the lines of: “Life is too short to spend time setting up a fee app.”
I couldn't agree more!
What impressed me was how straightforward and personal the interaction felt. I explained that we needed a tailgate fee triggered by a specific cart value, and Vugar immediately understood the requirement and offered to configure it through Shopify collaborator access.
There was no unnecessary technical jargon, no complicated onboarding process, and certainly no shortage of personality. At one point, I even received a Forrest Gump GIF. Apparently, founder-led technical support at VOL also includes entertainment.
For a wholesale business, having flexible fee rules is important. Not every business operates with standard shipping charges or simple flat fees, and being able to discuss specific requirements directly with someone who understands Shopify makes a real difference.
We're still working through the setup, so I can't speak to long-term performance just yet. But the support experience has already been refreshingly different.
If you're running a B2B or wholesale Shopify store and need conditional fees, surcharges, or more advanced pricing logic, VOL Extra Fees is definitely worth exploring.
And if you happen to speak with Vugar, be prepared. You might come looking for a fee solution and leave with a few laughs along the way.
Great first impression, genuinely personal support, and a founder who clearly enjoys helping merchants.
Highly recommended based on the onboarding experience so far!

We implemented this app to apply a small-order surcharge, helping to encourage customers to place orders above a minimum quantity. The setup required a specific fee to be added automatically to the cart, and the support team was excellent. They responded promptly and had everything configured and working correctly on the same day. We're very pleased with both the functionality of the app and the quality of customer support.

We installed VOL Extra Fees because we needed to automatically apply a 50% tariff fee specifically to our USA customers.
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From the beginning, Vugar was extremely transparent about what was and wasn’t technically possible. He explained how location detection works on our Shopify plan, including the limitations and edge cases, rather than simply promising that everything would work perfectly in every situation. I really appreciated that honesty.
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What impressed me most was how personally involved he was in the setup. Vugar didn’t just tell us which settings to change—he configured everything for us and created a safe test setup first so the fee would only appear for our test customer account. This allowed us to confirm that everything was working before exposing the fee to our actual USA customers.
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Once we were ready to go live, he coordinated the activation with us in real time because we were also updating our USA pricing at the same time. He then tested the live setup himself using a US VPN and sent us screenshots so we could verify exactly what our American customers would see. The 50% tariff fee was applied and calculated correctly.
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The support throughout the entire process was exceptional—responsive, patient, knowledgeable, and also genuinely fun to work with. Vugar was even available over the weekend to coordinate the launch with us.
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If you have a complicated fee, tariff, or location-based surcharge requirement and want someone who will actually take the time to understand your business and help you test everything properly, I would absolutely recommend VOL Apps and Vugar.