VOL ‑ Surcharge & Product Fees

We run a B2B wholesale store on Shopify and needed something fairly specific: an automatic tailgate surcharge that would apply whenever a customer's cart exceeded certain amount.
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I came across VOL Extra Fees and reached out to their support. Within minutes, I was welcomed personally by Vugar, the founder himself.
And this wasn't your typical customer support experience.
Instead of sending me a generic response or asking me to spend hours figuring out settings, Vugar immediately wanted to understand our business requirements and offered to handle the entire configuration himself.
His exact philosophy was something along the lines of: “Life is too short to spend time setting up a fee app.”
I couldn't agree more!
What impressed me was how straightforward and personal the interaction felt. I explained that we needed a tailgate fee triggered by a specific cart value, and Vugar immediately understood the requirement and offered to configure it through Shopify collaborator access.
There was no unnecessary technical jargon, no complicated onboarding process, and certainly no shortage of personality. At one point, I even received a Forrest Gump GIF. Apparently, founder-led technical support at VOL also includes entertainment.
For a wholesale business, having flexible fee rules is important. Not every business operates with standard shipping charges or simple flat fees, and being able to discuss specific requirements directly with someone who understands Shopify makes a real difference.
We're still working through the setup, so I can't speak to long-term performance just yet. But the support experience has already been refreshingly different.
If you're running a B2B or wholesale Shopify store and need conditional fees, surcharges, or more advanced pricing logic, VOL Extra Fees is definitely worth exploring.
And if you happen to speak with Vugar, be prepared. You might come looking for a fee solution and leave with a few laughs along the way.
Great first impression, genuinely personal support, and a founder who clearly enjoys helping merchants.
Highly recommended based on the onboarding experience so far!

We implemented this app to apply a small-order surcharge, helping to encourage customers to place orders above a minimum quantity. The setup required a specific fee to be added automatically to the cart, and the support team was excellent. They responded promptly and had everything configured and working correctly on the same day. We're very pleased with both the functionality of the app and the quality of customer support.

We installed VOL Extra Fees because we needed to automatically apply a 50% tariff fee specifically to our USA customers.
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From the beginning, Vugar was extremely transparent about what was and wasn’t technically possible. He explained how location detection works on our Shopify plan, including the limitations and edge cases, rather than simply promising that everything would work perfectly in every situation. I really appreciated that honesty.
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What impressed me most was how personally involved he was in the setup. Vugar didn’t just tell us which settings to change—he configured everything for us and created a safe test setup first so the fee would only appear for our test customer account. This allowed us to confirm that everything was working before exposing the fee to our actual USA customers.
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Once we were ready to go live, he coordinated the activation with us in real time because we were also updating our USA pricing at the same time. He then tested the live setup himself using a US VPN and sent us screenshots so we could verify exactly what our American customers would see. The 50% tariff fee was applied and calculated correctly.
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The support throughout the entire process was exceptional—responsive, patient, knowledgeable, and also genuinely fun to work with. Vugar was even available over the weekend to coordinate the launch with us.
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If you have a complicated fee, tariff, or location-based surcharge requirement and want someone who will actually take the time to understand your business and help you test everything properly, I would absolutely recommend VOL Apps and Vugar.

Amazing app that has helped us scale by being able to charge specific fees with easy set up.

Customer service is another level, with quick responses no matter what time i message

Cannot fault the support from Vugar, he's absolutely gone above and beyond to get the fees/tariffs for both EU and US sales set up on my website and configured it to match my business branding.

In his own words our setup wasn’t completely straightforward and required some custom configuration around fees for different locations, but he took the time to work through everything properly rather than just giving me instructions and leaving me to figure it out.
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He personally configured the setup, tested it, explained how I could test the different country scenarios myself, and kept me updated throughout the process. It took a little time to get everything exactly right, but I really appreciated that he cared about getting it right rather than rushing it.
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Very responsive, friendly and genuinely helpful. It feels like you’re working directly with someone who actually cares about how the app works for your store.

Really happy with the experience so far and appreciate the late-night banter whilst he worked away behind the scenes.

Thank you Vugar!

I cannot say enough good things about the support I received from Vugar and the VOL Apps team. We needed to implement two separate fees on our Shopify Plus B2B store and ensure they worked correctly with our ERP integration. From the moment I reached out, Vugar was incredibly responsive, knowledgeable, and committed to helping us get everything configured correctly.

What impressed me most was the speed of service. We encountered a few issues during testing, and Vugar worked through them immediately, making updates, testing fixes, and communicating with me every step of the way. Within a very short timeframe, he not only resolved the underlying issues but also made additional improvements, including preventing customers from removing the fees during checkout and ensuring our production and sandbox environments were synchronized.

Throughout the entire process, Vugar remained positive, patient, and genuinely invested in our success. He proactively verified configurations, answered every question, and was available in real time while we completed end-to-end testing. When testing was complete, everything worked perfectly and integrated seamlessly with our ERP exactly as intended.

Exceptional customer service is hard to find, but Vugar delivered an experience that exceeded expectations. If you're considering a fee or surcharge solution for Shopify and want a team that stands behind their product with fast, knowledgeable, and friendly support, I highly recommend VOL Apps. This was one of the best app support experiences I've had in the Shopify ecosystem. Based on both the product and the support alone, this app is an easy five-star recommendation.

Excellent support and intuitive settings. Effective for adding a mandatory handling fee to all orders.

This app solved our issue of not being able to add on a setup fee to custom created pieces at check out. It was a simple affordable solution for us that will make a big difference in cutting down time for our sales team. Customer service was prompt and extremely helpful.

We've been testing this app for a couple of weeks now and it works great. It's given us a way to charge users for ice packs and insulated shippers when they buy products that are at risk of melting in transit. We had some questions during initial setup and configuration and the developers were super responsive and helped us get it working the way we wanted it to right away. I would reccomend this app if you're trying to automatically add fees.

Amazing app. Amazing service.
We had 75+ fees to build (and then duplicate across 12+ stores).

Vugar and the team helped expedite the entire process and ensure all the fees ran smoothly (and in accordance with all rules).

We had tried many other fee apps and our unique setup broke every one of them. VOL is still working perfectly 2 weeks in.

Highly recommend!