My Product Registration
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Great service so far, the staff response to my emails were swift and the fix was done within the hour I requested it. Recommended!
The service is very responsive and helpful. We had a few issues setting it up and connecting it to all our tools but we are getting there.
Responsive developer and Amazing App! Have some issue with theme integration, but vito helped to fix in a short time. Definitely recommend it.
Simply the best product registration app! Fantastic support, almost instant! And helped us to troubleshoot the setup, great team!! Highly recommended!!
Helpful simple app for product registrations. Team was helpful when i had questions and replied very quickly
Very simple and easy to set up. They had amazing support. I needed something fixed that wasn't a built-in feature and it was done by the next day. Great stuff!
Hello, This app is perfect for me. It allows customers to set up there product warranties from products they purchased both online and offline.
The impressive thing for me is it allows customers to enter the serial number and upload receipts from offline purchases. One of the main advantages is you can approve the warranties online, by checking the receipt against the details entered. You can do this all online, no more communication and asking for attachments of receipts by email. No need to create excel spreadsheets, this app stores everything. I tried 3 other apps, before i found this app.
There are two emails you can set up. "Notification email", where a system user can get notified about a registration, and the "Send email" where emails to those registering will get emails from. All emails going to registered users come from the "Send email" correctly, but incorrectly have a reply to address of the Notification Email. So if you want to monitor email registrations on your own email account, all users who register and reply to the emails will be replying to you and have your email address. Seems like a pretty silly oversight. If this is how it is supposed to work . . .why?
Sorry it was a bit confusing for you. I’m always here to help and happy if we continue with our conversation in support email, rather than using review as communication, we can try to solve the issue first, then review afterward.
Regarding your comment. Yes there are two emails one is the notification email which is the store owner’s email, another one is the From email which is the from email for the email to customer (by default it will use the app’s default email as From email, because for a email provider to set custom from email it will need to verify you own the email, not pretend to be steve@apple.com etc)
As in your case, the store owner’s email is your personal address like e.g steve@apple.com, and the app took the store owner’s email as the notification email, then you changed the From email to something like info@apple.com, in this case the reply to email is notification email steve@apple.com. As you mentioned, this is not what you want, because you don’t want to expose your personal email steve@apple.com
Then you changed the notification email from steve@apple.com to register@apple.com, so the reply to email is register@apple.com, then you want your personal email to receive notification email about registration
In your case, you can simply set up routing rules in your public facing register@apple.com and route the notification to your personal email.
BTW, in general its not good idea to use personal email as the store owner email, as the company grow bigger and have more people, it better to have a public facing email.
We’ve been using this app across nearly ten of our shops and are very satisfied. The support is quick, and they provided a custom solution that addressed our needs perfectly. Highly recommended.
In Q4 2024, we completely redesigned the UX, forms, marketing automation, and our internal processes using MPR and it's Klaviyo integrations.
We're using it thoroughly right now : registration forms, conditionnal logic, warranty claim forms, old entries importations, statuses, marketing automation triggers, customised CSS / JS, serial number control list, product labeling, ...
To our customer's and internal team perspective, experience is smooth.
We were having specific needs, therefore demanding toward the support team. Vito from Varify support team quickly and accurately managed ever single one of them.
Do not hesitate to ask the support team. This solution has way more capabilities than it seems.
