Stamped Product Reviews & UGC

Awesome app matched only by its amazing customer service. Every time I have a question I get an immediate response and a quick solution. Reviews are a huge part of our business and using this app has allowed us to enhance the review functionality on our site. It has automated our review request process which has increased our reviews significantly and has allowed customers to post photos which makes the reviews even more powerful. This is a must-have app for any store that wants to showcase their customer feedback!

This is a great app for any-sized business, it has lots of customization options and you can very easily embed reviews in your website without any hassle. Also a great feature is the ability to sync the ratings to google search! You can customize your email review requests or choose from some neat templates, and it also has advanced dashboards where you can see what's going on. I won't be looking any farther for a review app, I now have this on two other shopify stores as well. A little bit pricey if you want to do a lot of things with it, but it's definitely worth it.

We are very impressed with the stamped app and their team! After a couple of years using Yotpo, we decided to give stamped a try as we were looking to streamline our cost! We were paying over $600 a month for Yotpo and their visual marketing module. Although we were happy with their platform and their service, this was super high cost! We are now getting pretty much the same capabilities with Stamped for $69 per month and they have been extremely responsive and helpful. We are super happy with their review platform and all of the help and support we get expeditiously! Thank you Rachelle and team for all that you do for us!!

Wow this app is so awesome! Not only does it make it super easy to automate the collection of customer reviews, but it looks really great with the widget to highlight our reviews on the site, which drives more traffic and customer conversion. The best part of the app is that the Stamped.io team is super responsive to all questions, always emailing us back within a few minutes. Beyond that, they even have installed settings for us so that we don't have to spend time figuring it out and can focus on our business. This is definitely the best Shopify app for reviews, and we recommend it to anyone with a shopify store. Thank you Stamped.io team!! Keep up the great work :)

Terrible experience with this app and its developers!

I've been having issues across all stores

First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away??

Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business.

2 weeks later they seemed to have fixed the issues but it was already too late.

Please save yourself the headache and get another app.

My whole experience with Stamped.io has been amazing. I used Shopify Product Review apps on my previous site and it was great; however, it lacked the look, feel, and features I wanted - so I started shopping for a new solution.

At this time I noticed one of my favourite brands, Vessi, using Stamped.io so I tried it out. Since starting the staff has been super helpful, responsive, and knowledgable.

One thing I do want to point out: when I was researching Stamped,io, I notice quite a few negative reviews mentioned that you cannot turn off the emails that go out- this is not true. I checked with the Stamped.io team (and even have mine turned off now). You can easily turn this off by going to 'Settings' > ' Customize' > 'Enable Review Requests'.

Thank you Stamped.io!

I contacted Stamped.io support about helping me make some technical & stylistic adjustments to my star rating system and reviews carousel. They were super quick to respond to my requests. Not only that, but they couldn't have been more friendly and eager to help. I never once felt like I was dealing with a large company. They made me feel like my needs were their top priority and they were invested in solving them quickly so I could make my shop as successful as possible. My success was their success. They fixed me up within hours of my request. Of course, since they were so nice, I felt comfortable enough to ask for a couple more tweaks to other areas and, again, they were happy as could be to help me! I'm thrilled with their service and would highly recommend them to anyone who's not super comfortable with tech or code cause will be there to help you every step of the way!

*UPDATED REVIEW 2/28/20*
A formatting issue suddenly appeared with how our reviews were being displayed. We reached out via the app's chat function to request assistance. And within 24 hours Marcel had resolved the issues, even communicating back and forth throughout. This app has THE BEST, incomparable, customer service of anything on the Shopify App Store. Thanks Marcel! Always great working with you guys.

*ORIGINAL REVIEW*
This app is very intuitive to configure and set up from the Stamped.io admin account. I was able to migrate my existing Shopify reviews easily and customize my emails quickly. Even with the free account type, I received responses to my support questions quickly. Once I upgraded to a paid account, I was able to create a more customized experience with the help of Ivan O. Thank you so much for being professional and living up to the great reviews that are already posted in the app store!

Unfortunately, we’ve lost confidence in the reliability of this app and can no longer recommend it to other merchants.

The review widget on our product pages has broken 7 times in the last 3 months (that we’ve noticed), including for the entirety of Black Friday weekend.

Each time we reach out to support, we’re either told it was a service outage that has now been fixed or that they’ve checked and it appears to be working again.

The problem is that you need to regularly test this app for problems, because without doing anything to it, something will break or go wrong and if you’re not regularly checking & testing and it can potentially go unnoticed for significant periods of time.

For example, about 5 months ago, I decided to leave a test review from a product page and realised that the submit button wasn’t working. We were still receiving reviews via email invitations, so it’s difficult to say how long this had been broken for.

Also, the back end is extremely buggy - pressing publish review, paging through reviews or rotating a customer image for example is extremely slow and sometimes doesn’t work - requiring a refresh, which then takes you to a loading page for >10 seconds before you can access the app again.

DO NOT INSTALL. IT WILL GO LIVE ON YOUR LIVE THEME.
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