Reviews (63)
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Pros: Beautiful layout
Cons:
1)BUG: After manually editing a product cost, it returns to the original price.
2)Do not allow you to fully manually edit some data.
3) Inexistent support. I text on message, nobody ever there. Required email contact, nobody ever answered.
Thanks for sharing your feedback—we appreciate hearing what's working well and where we can do better!
We're glad you enjoyed the layout! Regarding your points:
- Pricing Display Bug: Sorry about the confusion here. The issue where edited prices reverted back visually was just a display glitch—thankfully, it didn't impact the actual calculations. We've already fixed it.
Support Response: As a small team, we do our best to get back to everyone within one business day, but occasionally things get busy, and we have to prioritize paying customers. We're sorry our response time wasn't what you expected. We'll work on improving our support process.
The app is basic, but gives you key metrics. Adding costs is simple. I wish it would allow to create custom dashboards.
However, their customer support is terrible! I reached out because it showed my LTV is $0. I did not get an answer within a week. When I followed up, I was told by Anna that the devs would look into it since it seems to be a bug. It's now another week later and I still do not have a reply, and my follow up has been ignored. Frustrating!
The App is good for analytics. I wish it allowed to export reports, etc. but then again I am on the free plan so don't want to complain. Overall, it's a neat and tidy way to see your store numbers.
Great value -- we've loved Profitario for our sites. It integrates with all the platforms that we use, including our 3PL (ShipHero) to pull in actual fulfillment costs. Support has been great, highly recommend.
Great - has really helped me discover breakeven/my exact profit margin without having to continuously look through old records
really good app, nothing bad to say
Awesome app... no frills, but does exactly what it is supposed to do
Easy to use and shows my profit accurately.
relatively east to use, if customer service is online they get back to you very quickly and are very helpful. Good tools and many many options
I really like this app. Gives me a lot of information that the basic shopifly plan doesn't. keep up the good work
