Reviews (174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up and use, even for non‑technical merchants, and ideal for simple “subscribe & save,” boxes, magazines, and memberships. They like the clean, customizable widget, strong Shopify integration, and reliable recurring billing. Many report clear gains in recurring revenue. Support is frequently praised as fast, friendly, and proactive, often handling installations, fixes, and small customizations at no extra cost.
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We used Propel Subscriptions for several years and the app worked adequately for basic subscription functionality. However, as our business grew, we needed to migrate to a platform with more advanced subscription capabilities.
The major issue we encountered is data portability. Propel does not provide a self-service export for active subscriptions, forcing merchants to contact support directly for migration assistance.
After explaining that we needed an export to migrate to another subscription platform, support stated they would need to involve their development team. Multiple days later, we still have no resolution and our follow-up emails have gone unanswered.
What makes this especially concerning is that our new subscription provider indicated they have seen similar migration/export issues with Propel repeatedly, suggesting this is not an isolated incident.
The result is that our migration timeline is effectively blocked while customer subscription data remains inaccessible without manual intervention from Propel’s team.
I strongly recommend merchants carefully evaluate:
* subscription data portability
* migration/export tooling
* vendor lock-in risk
* responsiveness during offboarding
before committing long-term to this platform.
Hello friends at Zhi's Bug Hub,
First, I'm sorry. You needed your subscription data to migrate, we were too slow to deliver it. That's on us, and it's not the experience any merchant should have. Your full export was sent; if anything is missing, please reach out to us again.
You're also right that we don't yet offer a self-service export. Making it easy to take your data with you is something we should have nailed, and we're working to fix it.
Thank you for the years you spent on Propel. I'm sorry we ended on this note, and I'd genuinely like to make the rest of your handoff as smooth as possible.
Chris @ Propel Commerce
The app says that it integrates with
Stripe subscriptions, Paypal subscriptions, Appstle subscriptions, Recharge subscriptions, Seal subscriptions, Shoppay subscriptions...
But as soon as I install the app, it doesn't allow me to use paypal subscriptions.
To use subscriptions, you must be using one of the following gateways as your payment gateway: Shopify Payments, PayPal Express, Authorize.net, Stripe. We do have PayPal Payflow Pro in shopify, but this app seems to be blind to it.
Hello friends at RevGenetics,
We're sorry to hear that you're not satisfied with the payment options provided by Shopify. Shopify only allows credit cards, Paypal, ShopPay, and Authorize.net as payment options for subscription products.
As soon as Shopify allows other payment options, we'll surely add them as payment methods in our app as well.
- Leo @ Propel Commerce
I am waiting for an hour for someone to reach out to me by chat. This is unacceptable.
I asked yesterday for help with this app because it is not working on my shop and zero help from them.
Hello friends at Seratopical Revolution,
Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
