QuickBooks Online

I've been using quickbooks for years and really only have issues when trying to avail of the AI or automation - as long as you keep it manual, Quickbooks is an excellent product. Not fully on board with automating it. The support team is excellent however, especially Chelle! I've dealt with a lot of QBO support over the years and she was by far the most attentive and helpful individual I've encountered.

WHY did you guys have to change this connector? It's super restrictive, I can't choose the type of transaction (sales receipt vs Invoice), it created a bunch of items and messed the chart of accounts unnecessarily. Absolutely hate it!

Poor, they keep changing things without ever asking if anyone wanted the change, recently the app integration removed ability to pull across transactions as invoices, didn't leave it as an option, and completely changed how we had to do accounting overnight which we're having to still figure out now, so thinking best to leave them.

You go to complain and it's oh we can't take your complaint got to go to this other company so we said ok fine lets just complain directly to you then, oh no can't do that there's this 3rd company you got to complain to. How about I don't complain and vote with the wallet then and leave you?

Like others, cannot sync the sales correctly
Shopify created a bunch of tax codes creating a mess in QBO
Why change something that is perfectly working?
Really disappointed on the last updates from QBO

Like others here, we have had a terrible time with the new Shopify integration and Quickbooks support, which seems to have been overwhelmed. We have completely lost the connection with one of our stores and the other two still aren't functioning after several days and repeated requests for help. Even if we can get it to work it looks clunky and unhelpful.

I am also experiencing significant issues since the forced migration to the new connector. Apart from lacking the most basic functionality that the previous connector offered seamlessly, ie ability to distinguish transactions by class and different payment methods, it has a issue posting items with Shipping citing inactive codes (which they are not) that no one seems to be able to resolve and it is not recognising different vat types either. I have spent hours on chats for about 10 days now and am no further forward, if anyone has encountered similar issues and has managed to resolve them I would be grateful for their advice

I am struggling with syncing orders and products after the update. Products are not syncing at all. Orders are syncing but as sales receipts rather than invoices which is a problem for us. I need help.

I later chatted with Chelle who heared all my concerns and reassured me that the issues will be fixed

Sam from QuickBooks tried very hard to help us resolve the integration issue between Shopify and QuickBooks, and I really appreciate his effort. Unfortunately, the integration is still not working at all due to the extremely poor performance of the new connector. I am very disappointed with QuickBooks, particularly as I spent approximately 10 hours waiting for support yesterday and was unable to speak to a single adviser. This issue is seriously affecting our ability to process the company’s accounts and has already resulted in a significant amount of wasted time. Sam was helpful and professional, but the new integration itself and the level of support available have been extremely disappointing.

Shopify Connector Update Error - Campnsea

Hi Intuit Team,

During the app update for our account (Campnsea), we are stuck on "PROCESSING: We're updating your Shopify Connector app". Clicking "Edit settings" or "Review your app settings" immediately throws a "Something went wrong - Try again later" error. We cannot complete or configure the connector settings at all. Please clear this stuck update state on your backend.

After update the integration stopped working, orders are not synchronizing from shopify to quickbooks anymore. a real headache!