Reviews (168)

Overall rating
3.2
Counts per rating level
  • 46% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 32% of ratings are 1 stars
September 16, 2025

works well. great customer service with Daniel.

Antidote
United States
Over 7 years using the app
April 17, 2025

Daniel from bold customer support was amazing! Really excellent and prompt service, solved the issue in no time and was very kind and easy to work with. Thank you so much! It's really nice to be able to rely on great customer service and be able to talk to a real person instead of an AI bot.

Circular Living
United States
Almost 7 years using the app
March 25, 2025

Our experience was made better by Daniel, the support specialist who identified what a problem was with the App and our system and got it fixed quickly and efficiently. He is the reason why we are giving BOLD a 5 star review, as it now works great with our Shopify account.

Mary Dawn, Managing Director

Alpen Schatz
United States
Almost 5 years using the app
March 17, 2024

Had a great experience! Paul scheduled a call with me despite Bold normally doing things via chat. He worked with me and followed up each day to make sure that the error had been corrected. He was very responsive

MGA Distribution Ltd
Canada
About 4 years using the app
Bold replied May 8, 2024

Thank you for the amazing review! We're thrilled to hear Paul made your experience so positive. We appreciate you choosing Bold!

March 5, 2018

my favorite, love the ability of this app

Fwreshbeauty
United States
About 2 hours using the app
August 2, 2018

Customer support from Parminder was excellent.

Fella Fetch
Canada
16 days using the app
Edited September 11, 2025

Bhumi is great, he is always professional, courteous, and responds quickly. Thank you, Bhumi!

Russ

Tail Spin Bracelets
United States
Over 7 years using the app
March 22, 2021

The app is working flawlessly! Hamza was very helpful in resolving smaller issues. Highly recommended.

Nemanja Nikolic - Abstract Paintings
United Kingdom
3 days using the app
Bold replied March 22, 2021

Thank you for your review! So happy that Hamza was there to help you solve the issues you were experiencing. Thank you for your recommendation!

February 10, 2021

Nikhil helped sort the QuickBooks import issue out for us quickly and easily. Thanks, it now works again

Quintessential Tips
United Kingdom
Over 2 years using the app
Bold replied February 11, 2021

Thank you so much for the review!

September 7, 2021

Nikhil has always been very responsive and has fixed any issues I've had promptly. Great customer service!

Rusty Brown
United States
Over 1 year using the app
Bold replied September 9, 2021

Thanks for the review. Kudos have been passed along to Nikhil.