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The QuickCep has truly bolstered my work efficiency. Its major features, including the large model robot for managing multi-channel customer reception, work order circulation, multi-channel marketing and detailed CDP customer management, have all been game changers. It's a must-have for any retailer looking to streamline operations. Highly recommended.
I have been using this cross-border e-commerce customer service software for half a year, and it has exceeded my expectations in every aspect. Multi-language support ensures seamless communication with international customers. Integration with various platforms simplifies order tracking and shipping problem solving, the functions are quite powerful, and the after-sales staff is also quite awesome
We've been testing and using this software for about one week, and finally it is set up and put into use. Currently we just use the chat&comment and robot features, and there are some pros and cons about this application. Pros:
1. It has some basic flows that help us build our own, which are really helpful and intuitive.
2. The response from the support team is very prompt, and they correct and update in an impresive speed.
3. We could clearly see the statistics for the using of the flows and further optimize them. Cons:
The robot is still unstable like sometimes some parts of the flows would repeat automatically. But it was solved by the support team. Needs more tests and updates. Overall, we are satisfied with it and hope it could become more user-friendly and functional. In the future, we would try other features to make full use of this software and see how it goes.
Thank you very much for your thoughtful comments. Now our products still have some imperfections, so we will improve these problems as soon as possible. We sincerely hope to bring you better service.
easy to use and with a lot of functions in one app. our customers are come from all over the world. it would be better if the app with multilanguege interface.
Great to hear that you find QuickCEP easy to operate ,You can refer to our Chats module for multi-language translation.We will also focus on optimization in the future.
And we do our best to help when it's needed, so should anything come up just let us know!
QuickCEP has 3 core functions which helps to optimize my website greatly. It's easy to schedule the bot and FAQ parts. The most amazing part is that it even can receive all the message which are from social media as long as you set them up and connect to your account. In a word, it is functional and helpful. Thank you
Thank you for your recognition. Please feel free to contact us if you have any further needs.
This app is very comprehensive, especially the customer service robot, which is very multi-functional and can accompany customers to shop at any time; btw, the customer service staff of this team are very attentive, you can contact them at any time if you have any questions, it is highly recommended
Thank you for your kind comments.It is your evaluation that urges our continuous improvement and pursuit. We will make persistent efforts to provide you with a better product experience.
