Rapid Bundles & Upsell app

Junior me solucionó el problema en menos de 10 minutos, servicio rápido y amable. Buen trabajo.

pretty nice conversation the rapid team is really something arthur was patient with me and we did solve the isssue shout out to him

Application pratique et simple d'utilisation.
Je recommande
Merci à Junior de m'avoir aider pour cette fois-ci, il a été à l'écoute et méthodique sur la démarche d'aide. Je commence à connaitre toute l'équipe à force

Patrick was an awesome support assistent and replied to me very quickly and with good and useful tips/answers.

Rapi Bundle is genuinely great, easy to set up and it just works. And Emma from support solved my problems perfectly, explaining everything in plain human language instead of confusing tech jargon. Highly recommend.

Tuve un problema con los precios del carrito que no se mostraban correctamente en mi tienda, y Patrick lo resolvió rápido y sin complicaciones. Buena comunicación, Se nota que les importa dar buen servicio. Recomendado.

I’m updating my review from 1 to 3 stars because the team eventually escalated the issue properly and the app appears to be stable again.

My main problem started with the Fixed Price feature. Without prior notice, its behavior changed and prices began being interpreted in the store’s main currency instead of the currency of each market. This caused incorrect prices to be displayed publicly across several international bundles, and I had to manually fix all of them. I stopped using that feature afterward.

I later experienced intermittent issues with free gifts. In some real customer sessions, the gift was added to the cart but the discount was not applied, so the customer was charged for it. In others, the gift was not added at all. I was able to provide session recordings showing both problems.

What concerned me most was the potential impact on conversions, since there is no way to know how many customers may have abandoned their purchase after seeing a free gift being charged or missing.

Support was also frustrating at times because intermittent issues were sometimes considered resolved after a single successful test. The problems became serious enough that I started considering migrating to another app.

That said, the team handled the situation much better in the end. They escalated the case, involved the developers directly, reviewed the recordings I provided, and made changes that appear to have stabilized the app. I haven’t noticed any new cart issues in the last few days.

I appreciate the effort they made to address the situation, which is why I’m updating my rating to 3 stars. I still need to see longer-term stability before fully regaining confidence in the app.

Super expérience, service client très réactif
Merci à Patrick plus particulièrement avec qui j'ai échangé pour un problème que j'ai rencontré et qui a su trouver une solution un vendredi à 23H !
Je recommande cette application.

Una excelente atención , gracias Patrick.

Patrick entendió rápidamente el error que estaba presentando mi carrito y lo arreglo en un par de minutos

Excelente atención