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I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.
Thank you for leaving a review.
Our team had looked into this issue and did not find any mis-charges to your account.
Your latest charge was Dec 14 2022 for the period Dec 14 2022-> Jan 14 2023, and you uninstalled the app on Jan 13 2023, and you were not billed on Jan 14. You can always view your past invoices in your account from Settings > Subscription > Payment History.
If you have any further questions about this, please reply to our email or feel free to start a new conversation with our team at support@reamaze.com.
Awesome helpdesk with the right amount of automations and a DEEP integration into shopify. They've been critical in helping us automate and scale while still serving our customers well! New features rolled out continuously which is always great to see.
Re:Amaze is fantastic; easy to use and the support is very personable and great. It's like working with a small company. This software is really tailored towards e-commerce stores and great for small companies. We've used ReAmaze for years and still love it.
Thanks for reviewing us! Re:amaze is indeed designed for eCommerce :) And our support will remain personable because we love hearing about it from merchants like yourself. If you need anything, just holler!
Superb. Integrates chat and email in a single hub that can be used by multiple agents, avoiding the mayhem of trying to share multiple accounts to answer a customer question. Beautifully designed back end and exemplary technical support. Also has a great mobile app.
We've been using Re:amaze for a few years now and have loved our experience. It is a great tool for automating some of our emails and chats and the analytics are very helpful for growing and scaling our business. The support staff is always helpful and quick to reply.
I couldn't speak any higher of this app and their customer service. The app has fantastic features, that can be tailor-made to your needs! And if you have queries or need a hand, their support team is knowledgable, professional and always resolves any concerns you might have.
By far the best CRM we've used so far. We were on Zendesk for the longest time then wanted to find something with better integrations, ease of use, etc. We tried Gorgias before coming here and it wasn't nearly as good as this. So glad we got this recommendation from other Shopify Plus users.
After trialling several CMS systems we've settled in and paid for this one. Really pleased with it. Sleek interface, easy to set up, navigate, and use. Lots of updates improving what they offer. Their live chat helpers are really helpful too and take the time to answer your questions thoroughly.
We've been using ReAmaze for quite some time now. Whenever we've had any problems, the team was right there with a quick solution, even implementing suggestions made along the way. Their customer service is superb, and the app is intuitive and user-friendly. Definitely recommended for your business needs.
We have been with re-amaze for around 3 weeks now, and I would say that their customer service is great! Every time I have a question or doubt they respond in a very kind and quick way.
Also, the way to set it up is very friendly and easy. There a lot of content and information to learn how to work with it.
