Re:amaze AI Helpdesk & Chat

This app has been great for our team. All emails and customer communications pulled together into the one place. Also like their Article section... if the Reamaze guys are reading this, it would be good if internal articles could have comments :) We tried several app's and this is by far the best. Customer service from the Reamaze team has been AMAZING - thanks guys!

We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window.
#PowerfulReAmaze

We are in the early stages of using ReAmaze, but so far we are very impressed. The additional functionality, automation, team management, and multi-brand serviceability far exceed our previous solution (Gmail in G-Suite).

ReAmaze customer service has also been nothing short of exceptional. We are looking forward to utilizing more features, and giving our customers a better experience utilizing ReAmaze.

Reamaze is by far the best support system for customer service i have used. I love that i can connect to Office365 by smtp so all mail is verified without having to use my SPF records.

Very easy to use and Reamaze support team reply fast and most important they really know what they are doing.

If you need a system for customer service let you self be RE:Amazed. Its worth every dollar and then some. Happy days!

An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!

Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns.

The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.

***** Beyond and above *****

Probably the best app for customer engangement and customer service when you are on Shopify.

Self service with FAQ, multi channel options such as contact forms, direct emails, live chat, messaging and sociale media monitoring. What's not to like?

Besides the fact that Reamaze is a powerfull app then their customer service / onboarding is excellent. Super responsive and extremely friendly.

Our team loves all the features of Reamaze and yet it is super simple to use.

This is a highly recommended app - no doubt.

Regards
Mikael
ridersdeluxe.dk

Seriously one of the most efficient apps out there. From functionality and integration to their quick support and easy to follow instructions, i've never felt this happy about an app before.

If you are looking for an all-in-one support app (emails, live chat, social media comments and messages and much more) then look no more because Reamaze have solved it all :)

Thank you to everyone at Reamaze for an amazing app and amazing support. Look forward to see what other stuff you guys will be including to make this even better :)

***** HIGHLY RECOMMENDED APP ****

www.snowfoam.com.au

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update.
You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.

This is a great platform with an awesome team who listen to feedback and make their product better every time. I have been doing customer support for many years and have used a number of help desks and I highly recommend this platform, it is one of the best I have used. We use it on our website pivotpegz.com and its been great. You can get unlimited email inboxes and also can manage multiple brands and multiple channels such as email, social, live chat and more. It syncs with Shopify and you can see customer purchase history and open orders and even a live view of website visitors. Pricing is great as well. 5 stars from me! Highly recommended. James at Pivot Pegz