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This app has been an excellent tool for our small business to keep the constantly growing forms of communication organized, scheduled, and current! The ReAmaze support team is great to work with and easy to understand. Dakota had some great ideas of how we can best utilize what Reamaze has to offer and we could tell he understood our customer service goals. They are staying relevant with their AI tools to make our customers' experience smooth and frustration free. We've tried other CRM, but would recommend this App without doubt!
This program is really easy to use and integrates well with Shopify. Re:Amaze is a favorite tool among several team members. I even contacted them to ask about the platform, and they were so kind as to arrange a call. Dakota went over a lot of the new features and products they have that can be beneficial for our business with me. I appreciate you being attentive a lot!
Great software! We have been using it for a while now and have have virtually no issues. We sell on multiple platforms and this works great in managing customer service messages coming from the various platforms. Support is always on the ball and very responsive.
It's been amazing using re: amaze have connected 7 channels so far and by far this has been the main important channel for us to use for customer service, by far amazing we have been using this every day all the staff love it, it a very good competitor to other sales channels like Gorgias and zendesk, and the price point is just excellent.
This app has streamlined our customer service process for responding to emails and social media messages all in one place! The Re:amaze team is also very responsive and helpful whenever we reach out with questions.
We used to love Re:Amaze! We've been on the platform for about 5 years and we're getting increasingly frustrated!
Customer support is very poor. The front line customer service team gate keep proper technical support and make it impossible to even be heard by someone who can actually help resolve the problem - they deflect everything.
Newly launched ai supported tools like the shopping assistance bot and the AI FAQ bot just don't do anything - they can't answer the most basic customer question like how much is shipping.
It's disappointing after being a user for so long. No one seems to care anymore.
Thank you so much, Dakota T!
Dakota literally worked through our re:amaze workflows, connections and more.
I honestly appreciate how simple the software is and I am very happy with the support received.
AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.
I sincerely apologize for your frustrating experience. The login issue you faced was caused by an authentication bug that made it difficult for our team to locate your account - this is completely on us and not the standard we aim for. We've since fixed your account should you choose to log in again, and will be providing additional training and feedback to our support team to ensure a similar experience does not reoccur for any of our customers. While we understand if you've chosen to move on, your feedback has directly improved our processes. If you ever wish to give us another chance, please reach out to the team and we'll be standing by to set you up with our account manager to ensure a smooth experience.
I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.
We've been onboarding for a week and so far the transition from Gorgias has been fairly seamless. Many thanks to Dakota Tompkins for the assistance & education!
