Reviews (489)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a high‑impact tool for list growth and revenue, especially via popups and SMS. Many report much higher opt‑in rates than previous tools and strong ROI, with some calling it a top revenue channel. They highlight high‑converting popups, automated SMS/Messenger flows, segmentation, and smooth Shopify integration. Support is frequently praised as fast, proactive, and strategic, helping with setup, optimization, and campaign strategy.

August 10, 2021

Very easy to customize a few flows and get it up quickly. Already see excellent conversions from just one welcome pop up! Looking forward to seeing what more it can do.

The Dizzy Knitter
United States
7 days using the app
Recart replied August 10, 2021

Thank you so much for the awesome feedback! We really appreciate it.

Have a wonderful day and let us know if we can assist with anything. :)

Best,
Recart team

April 27, 2018

Phenomenal customer service and the apps comes with tones of very usufuel tolls, I have never encountered such great customer service in my life and works better than in the discription

Ravinintl Dev
Egypt
3 days using the app
November 10, 2017

Incredible app with some of the most beneficial tools for messenger marketing that I've seen. Highly recommended!!! Messenger marketing is becoming popular and this utilizes it in a way that our customers love.

Rareplayingcards
Canada
4 minutes using the app
December 8, 2017

I have only just installed Recart and so far I'm very impressed. It's easy to set up, and nearly everything can be personalised to suit our store which is great. So far I'm loving it, hopefully it helps to bring back some abandoned carts!

Millie And John
United Kingdom
10 minutes using the app
May 16, 2017

I installed Recart to see how many abandoned carts we were really getting on our page. I realized within 30 days after installing the app, there were $485 worth of lost revenue.

I was able to tweak things in our cart page as well as converting some of those abandoned carts using their auto email campaigns.

Loud Silence Clothing
United States
About 2 months using the app
April 17, 2019

The app subscription tools does not work for the safari browser or the instagram browser which make it too useful for mobile heavy traffic. The Subscription tool is supposed to detect the customers facebook login so they can easily subscribe, but instead it asks them to enter their username and password on a separate page which of course hurts conversion a lot.

Dream A Pillow
United States
3 days using the app
Recart replied April 20, 2019

Thanks for your feedback, we appreciate it. :)

I just checked your ticket with us and it seems that this issue was solved. We are happy to help you further if you need us. You can message us on your Recart dashboard and our support team will be with you as soon as possible.

November 24, 2020

Recart is by far the best apps I've ever installed in my store. Once setup and configured, I saw an immediate increase in sales, adding 2 to 3000 per month. The welcome pop-ups are getting nearly a 10% engagement rate with a 93% open rate. If I've had any issue or question, Barbara from support has been phenomenal in helping get those taken care of. You will not regret installing this app!

Polish Shirt Store
United States
3 months using the app
Recart replied November 26, 2020

Thanks so much for your feedback.

We are glad to hear about your success, and that you are satisfied with our support. :)

Let us know if we can help with anything.

Best,
Recart team

July 27, 2022

Get eight times more sales. A bold claim. Even though we had paid social media ads explicitly made for driving traffic to our store, all of our sales did NOT use the promo code you could get by signing up to text messages by Recart. Long story short, our customers are better off paying the retail price than giving away their phone numbers for a 15% off on their purchase. Perhaps Recart drives sales up for lower-priced items or a different industry than ours. Electronics shop owners, pass on this one. It will take valuable time for you to set up this correctly, and it's not worth it. You are better off pushing more sales through promotion inserts in your packaging, giveaways on social media, and 5-star reviews. My two cents.

The Gaming Eagle
United States
29 days using the app
Recart replied July 28, 2022

We’re sorry you had a negative experience with our free trial program! The 8X ROI guarantee is only feasible when there’s a minimum level of traffic coming to your store. Our team should’ve reviewed your store stats in more detail and communicated this at the beginning of the trial to set proper expectations. Again, our apologies for any miscommunications. Please let us know if there’s anything further we can do.

Best,
Recart Team

Edited March 6, 2019

Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.

Luxome
United States
17 minutes using the app
Recart replied March 13, 2019

We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests.
Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly.
The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts.
We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.