Reviews (822)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, all‑in‑one post‑purchase platform that streamlines returns, exchanges, and operations. The returns portal is clean and intuitive, encouraging exchanges and store credit to retain revenue. Many use it to replace multiple tools for returns, protection, shipping, tracking, and communication. Merchants highlight smooth migrations, strong customization, reliable performance, and exceptionally responsive support that often builds custom solutions at no extra cost.
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Love this support service from redo special thanks to Easton & Hayden who were most helpful of the agents I meet with for support.
Would of given 5 stars but some of the other reps I met with there was a lack of understanding what I needed & follow through.
Thankful for this no cost support & availability from redo & it's support team!!
I was having a hard time making an edit. I then turned to the AI Agent. It helped, but I finally had to reach out to a Live Agent. They were able to jump in and help me within minutes. Great CS. Thank you!
Using Redo has made order fulfillment so much easier. As well, as the return process. Would recommend to others.
Alec in support was super Helpful with our most recent issues.
have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help
Getting up to speed with Redo has been pretty easy! I like how customizable the system is. And they have wonderful support!
4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.
The program is great for bulk returns and simple return-only transactions. The UI could be more user friendly; it is hard to navigate around to certain settings, and resetting returns is a bit complex for employees.
Our biggest struggles have been with discounting and how this program calculates and applies discounts. While it is very robust, there are limitations with how the system reads and calculates discounts on exchanges. Complex transactions require close manual calculation to ensure the correct amounts are being awarded/refunded. This comes as a time cost to our team.
We have been working with our account manager and the dev team to resolve these issues. We are happy that they have listened to our feedback.
Hi Faceplant Dreams, thank you for sharing this feedback. We're sorry to hear about the delays you experienced with our team and completely understand how frustrating that can be when you're running a business. We're glad we were able to work through the issues together and hope things are in a much better place now. If there's anything still outstanding or you need further support, please don't hesitate to reach out to me directly aaron.drewery@redo.com. We really do appreciate your patience through all of this.
Excellent support team! Quick to respond and for issues that require more time, they're very communicative every step of the way.
The returns portal recently got an update and it looks so much better.
Docking 1 star because I find adjusting any complex settings myself is challenging as they live in multiple places so you run the risk of messing something up. That being said, if I need changes the support team is there :)
App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer.
Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.
