Referral Candy & Affiliate
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,482)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to set up and intuitive, even for first‑time app merchants. It’s praised for running referral and affiliate programs in one place, boosting sales and repeat purchases. Merchants like the robust features, Shopify and Klaviyo integrations, customization options, and accurate tracking. Performance is reliable once configured. Support is frequently described as exceptional, with fast, patient help for setup, customization, and troubleshooting.
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In my case it was Larisa who attended me, she went beyond what you would expect to resolve my issue, so my rating is 5, I cannot talk a lot about the app since I just have downloaded it, but customer success team, pretty good.
Thank you for sharing your experience! We greatly appreciate your 5-star rating and your kind words about our customer success team. Should you have any further questions or need assistance with the app in the future, please don't hesitate to reach out. We're here to help!
- Lariza
great service, instant help. Very thankful for the support of this app.
Thanks again for this review. You are amazing too! :)
- Lorraine
Matt was brilliant helping me with my issue. 10/10
Thank you so much for this review. I really appreciate it! :)
- JC
JC was and still is very helpful in helping us setting up everything. Looking forward to see how it all works.
I had a great time talking to you and helping you out with your concerns! Happy holidays! :)
- JC
We've just started using with ReferralCandy. Their support team has been really responsive, helpful and thorough. I feel like they really want to help answer my questions and assist with my issues, rather than just treating me as a number. We're really happy with the responses we got. Thanks JC!
Yes, customer satisfaction and resolution is our top priority. I'm glad to have assisted you today. Thanks again for this review. :)
- JC
EDIT NEW REVIEW 24.04.25
I am rating 10/10.
You have personally given me lots of your time. Helped me understand the new program and your team on the chat box have been super supporting me to set it up. Glad I chose to stay working with you, seamless.
I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me.
Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up.
I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.
We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :)
- Katherine
UTTERLY USELESS. Don't waste your money. Their fraud prevention is USELESS
Hi Dylan,
This is Dwight, Senior Customer Success Manager at ReferralCandy. We’re sorry to hear you didn’t have a good experience. Our fraud prevention system is designed to catch most referral abuse patterns while avoiding false positives that could block genuine customers.
We did offer to help set up additional safeguards to prevent this type of abuse, and we’d still be happy to work with you to fine-tune your setup if you’d like to give it another try.
I’ll be reaching out to you separately via email so we can go over your concerns in detail and explain the multiple ways we can help you work through the flagging of suspicious activity (for example via the Fraud Center and Fraud History tools) so you can better monitor and manage your referral program. I look forward to working with you to improve your experience with ReferralCandy.
Had a great Experience with the assistance of Cris & Lariza.
Thank you so much again for writing this review. We're so glad to have assisted you with your concerns. As always, feel free to reach out anytime you need assistance with your referral campaign.
- Cris and Lariza
The customer Service helped me to figure it out. Will try the app soon. So far it is great
We're excited for you to try our referral program, and thank you as well for your time today and for writing this review. :)
- Katherine
I had initially written a 5 star review after being asked to many times by the (bordering on obsequious) customer support team.
Setup was fine, if rather time consuming.
Once in the testing phase, I noticed a couple of bugs - social media links didn't work on what they call the 'Share Page' and on mobile view , a horizontal scroll bar was visible on the front end - a sign that an element on the page was overflowing (a sign of poor web dev).
It's now been three weeks since raising the issues with support. Neither have been resolved and I was in fact told that to sort the mobile responsiveness issue, I should hire a web developer - TO FIX THEIR OWN POOR WEB DEVELOPMENT!
This left me pretty flabbergasted, to say the least.
I'm not a perfectionist, but we do have high standards and sloppy design like horizontal scroll on mobile and broken social links I'm afraid, fall way short.
Thanks again for writing this awesome review and we're also hoping that our services will generate MORE sales for you!
- Cris
