Rep AI: AI Agent & Live Chat

Rep AI has been a huge improvement for our site. Before using it, search wasn’t helpful, and people would leave quickly when they couldn’t find what they needed. Now, it actually helps customers get the right information while also giving them the confidence to make a purchase. It’s a real replacement for search, not just another chatbot.

I also like that it keeps improving. Adding to the knowledge base over time makes it smarter and more useful. Plus, it’s driving real revenue—especially on nights and weekends when our customer service team is offline. It fills the gap and keeps things running smoothly.

Onboarding was one of the best I’ve experienced—fast responses, hands-on support, and a team that genuinely wanted us to succeed.

I’ve tried plenty of chat and search tools before, but this is the first one that actually delivers.

From the moment we integrated REP into our operations, the benefits have been both immediate and impactful.

One of the standout features of REP is its ability to become an expert in our product. After spending time training the AI to understand the nuances of our business and our customers' needs, REP quickly became a reliable and knowledgeable resource for answering questions. It provides accurate, insightful, and timely responses, significantly improving the customer experience.

Beyond customer service, REP has also delivered measurable business results. Its implementation has led to a noticeable increase in our sales, contributing to a strong return on investment (ROI). The chatbot’s ability to engage with potential customers and guide them through the buying process has been invaluable.

Another important aspect of our success with REP has been their responsive and helpful customer support team. My representative, Gabriela, has been outstanding, providing timely assistance and ensuring that our experience with the product has been seamless. This level of support has greatly contributed to the overall success we’ve achieved with REP.

I highly recommend REP to any business looking to enhance their customer interactions and improve operational efficiency. The key to unlocking its full potential is investing time in training it properly to align with your specific needs. Once you do, the results speak for themselves.

Really excited to launch Rep AI onto our store next week! The testing has been impressive and the bot is already answering 80% of the questions better than I could have just by scanning and learning from the site. Yuval at Rep AI has been great to work with to help dial in the behavior of the responses for the remaining 20% of typical questions before we go live. Thanks team!

Integrating this chat into our website was incredibly easy. It's user-friendly, and the support has been outstanding. Dafi Zeitlin from the Rep AI team has been phenomenal, offering valuable tips, creative ideas, and guidance on maximizing the chat's potential beyond standard conversations. I'm excited to continue enhancing its features, and our customers have already found it to be extremely helpful. Highly recommend!

Yuval and the team at REP are super helpful.

I have been training REP and it gets better and better. It has reduced customer service inquiries, driven acquisiton with promo codes and also helped us to prevent international sales as only sell domestically but have influx of international inquiries.

Love the product.

Great support for any questions I had- bot seems to be performing well based on information available to it. I have been monitoring the chats and seeing what information is missing in the product descriptions etc and once changed the responses are changed which is really great!

We love Rep! We had very particular needs and Sarah worked with us cheerfully and flawlessly to create our AI guide. It was a delightful experience, the AI was for the most part spot on and we are refining where needed. We are still in the trial period and we have already seen excellent results. Highly recommended!

Great app for answering basic customer questions when the folks who work at our small business are, understandably, asleep. They're always adding new features and we're excited to try some of the action flows that will facilitate things like cancellation or address changing for our customers!
EDIT Back a year later to say these folks are still awesome, especially when it comes to fine tuning the model during high-impact moments like BFCM. Shout out to Dafi for help with that!!

We love RepAI. We tried a few other AI bots before we settled on RepAI and we settled on Rep for a few different reasons (pricing, ease of use, and mainly the helpful fullness of the team). We had talks with a few other of the "popular" guys (one starts with a Z *wink wink*), and they wanted us to commit to a year long contract without a free trial (what?!). The team at Rep has been super helpful from Adam on the sales team, Yoav the CEO jumping in and helping when we had some trouble setting up an A/B test, to Dafi who is our Client Success Manager that I meet with frequently who is constantly helping us with new ways to optimize our account. Like Rep claims, it pays for itself and should be a no brainer if you are looking for an AI chatbot to add to your stack!

I have tried most of the chat system for Shopify and this one is the winner. Not only is the price right, but this one works right and has the best support team behind it. After some time learning about our products, "Glowy" has been giving great advice, answering questions and giving out super product recommendations to our customers 24 hours a day!