Reputon Customer Reviews App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,164)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as very easy and fast to set up, with clear guidance and helpful videos. It reliably sends review request emails, quickly boosting genuine Google, Facebook, and Trustpilot reviews and improving social proof and conversions. Merchants like customizable emails and widgets, early feedback capture, and Google review display on store pages. The free plan suits small businesses, and support is consistently praised as responsive and knowledgeable.
Refine
-
By rating
Reputon does exactly what it says it will do. As an Etsy seller who is just starting out on Shopify, it does a great job in providing my new store with social proof that will hopefully give customers confidence in me as a seller. They also regularly update the value of the app by adding new features. I'm very happy with Reputon.
Nice and simple app to gather reviews on Google.
The open rate for email request is about 60%, very good.
The free plan sends email for all orders in the Shopify POS too. Nice added bonus.
Thanks.
Reputon has been a game changer for us. It was super easy to set up, and it’s been doing exactly what we needed—helping us collect and showcase real customer reviews. We've seen a boost in trust from new visitors, and it's definitely helped with conversions.
The integration with Google and Facebook is a huge plus, and their support team has been great whenever we had a question. If you're looking for a simple way to build credibility and get more reviews, I’d definitely recommend giving Reputon a try.
The app stopped working correctly months ago. Now, it just sends emails to customers even when the orders haven't delivered, causing them to become frustrated, charge back their orders, and leave negative feedback on trustpilot. So you're paying for your own customers to think you scammed them, and for negative feedback. Save your money.
Hello,
We're sorry to hear about your experience with our app.
Following your inquiry, we investigated and confirmed that there are no issues with the "Order Tag Added" feature. We also provided you with a screencast for verification.
To help resolve this, we offered a solution via AfterShip integration, as your carrier is not supported by Shopify.
Additionally, we've reached out via email to address your concerns and are truly committed to assisting you in any way we can.
Reputon review app has been working really well for me. I like that it allows you to direct customers to review you on Trustpilot, etc. It also nice that you can set it up so it sends customers a second email if they haven't given you a review yet. Also, I recently appreciated that Reputon avoided posting an unwarranted negative review that a customer gave. The customer wanted to blame me for the slow delivery from their post office. Thankfully Reputon avoided this review which could have had a negative impact on my shop which is still in the early stages of growth.
Most straightforward way of pulling positive reviews we have tried yet, and 1/10th the price of most fancy competitors. Takes a few minutes to set up, but hen it's just auto-pilot reviews!
Looks amazing so far and cannot wait to boost our online presence! Customer leaving reviews against our business on a product flavour always happens and this stops needless negative feedback on a product we don't make.
I saw a big influx of reviews after installing this app. Works great
Shopify offers limited options for collecting Google Reviews. I installed two available apps and found Reputon the easiest to use, with a better content layout. Most importantly, its emails don't end up in the junk mail folder. Additionally, the customer service is great. It would be even better if the app allowed us to send emails from our domain email address. I highly recommend this app.
So far so good. super easy to setup and I love the workflow potential of routing negative reviews to us before giving them our public facing review sites.
