Post Purchase Upsell—ReSell
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Iryna de devit me ha ayudado muchísimo, ha estado varias horas conmigo ayudándome en cada cosa que necesitaba con paciencia y sobre todo con conocimiento.
¡Muchísimas gracias por tus palabras y por compartir tu experiencia! ❤️
Nos alegra muchísimo saber que Iryna pudo ayudarte y acompañarte durante todo el proceso con paciencia y dedicación. Sin duda, compartiremos tus cálidas palabras con Iryna. ¡Estamos seguros de que le hará mucha ilusión saberlo!
ReSell was very easy to integrate into our Shopify store and fit seamlessly into our post-purchase flow. The setup was straightforward, and we've already seen additional revenue generated through the offers. It's a simple and effective way to increase post-purchase sales. Highly recommended!
Thank you for taking the time to leave a review. We value your feedback and will use it to improve our service. Do not hesitate to contact us anytime should you have any questions!
takes couple of steps to set it up. but nothing complex. support in chat is super responsive and helpful. 10/10. Thanks to Vladyslav
Thank you so much for your kind words. It really means a lot to us!
If you ever need any help or have questions, feel free to reach out anytime!
I really love ReSell. It was super easy to set up and the team was helpful when I reached out. What I appreciate most is how upfront they are about pricing, no sneaky greedy fees like ReConvert, which charges way too much. ReSell feels fair. It’s a solid reliable app that helps increase AOV. Recommended.
Wow, thank you so much for that extended review! We're totally happy to provide this high level of quality of our product and services, and you are always welcome with any possible related questions.
The support team has been disappointing. I requested a small layout change, but even after 30 days, it has not been properly implemented. Despite multiple follow-ups, they keep saying the task is completed when it is not. The lack of efficiency and communication is frustrating.
We sincerely regret the inconvenience and disappointment you experienced. We truly appreciate your feedback. Please know that we have taken your concerns seriously and are actively working to address the issue to ensure everything functions as expected.
While we regret losing you as a user, we hope that in the future, if you decide to give our app another chance, you will have a much better experience.
This app is efficient, highly customizable, and supports automated upsells, which are critical to a business like ours. As always, DevIT.Software delivers a great experience at a competitive price.
Thank you for your thoughtful review! We’re delighted to hear that our app meets your business needs with efficiency, customization, and automated upsells. Providing high-quality solutions at a competitive price is our top priority, and your feedback reinforces our commitment to excellence. If you ever need assistance or have suggestions, we’re always here to help!
Support is extremely limited in their knowledge of their own app.
They will tell you that Stripe payments are not functional with their app - when they are.
They blame Shopify limitations that don't actually apply to your store when you read through them.
They will tell you that their dysfunctional app is the issue of anyone but the app.
For example - I have two of the exact same post-purchase offer - one has a 34% conversion rate and one has a 0% conversion rate. Support's response was that the 0% conversion rate offer just wasn't good enough - without even looking to confirm the offer. Had they looked, they would see that it is the literal exact same offer - copy paste.
Out of 4 funnels, only one was actually working. The other 3 had payment error messages and didn't present the correct offers, or didn't present the offer at all.
Less than half of my checkouts were even able to see the offer at all.
The bottom line here is that this app isn't ready for launch and their support isn't ready for anything.
Let me inform that you we completed the investigation of the case with the Stripe payment issues on the Post-purchase page and you can find a reply from the Shopify team below:
"As the Stripe Integration for post-purchase offers isn't *officially* offered, merchant's require specific settings to be enabled internally on our end to ensure compatibility. So while post-purchase offers are offered with Stripe as a payment gateway, it is currently gated as it hasn't been officially rolled out. We can see that you received this review in February - the Stripe integration was only made available as of March 2025, so at the time of writing that review, this merchant was accurate in stating that Stripe was incompatible with post-purchase offers."
As you can see the reported issue with Stripe payments on the post-purchase step was not caused by our application. If you have any further questions for our team, we are available for you 24/7.
It's been a great experience using this app! The features are complete and the analytics are easy to understand. Also they are very quick to respond with any questions and explain about the steps of creating funnel for the upsell. Love love love this app!
Wow, what a great review, thank you so much for that! We're extremely happy that our product provides so much use for you and your business, and we're excited to proceed to achieve even bigger and bigger results!
Easily the most versatile and customisable upsell software. It's easy to use (I must have looked at them all), has the most advanced features, the lowest price, and the best support. The support has been really responsive and open to new ideas.
Thank you sooo much for that pleasant review! It really gives us wings to develop ahead and make it even better every day, thanks a lot for using our product, and for that high estimation of our work! You are always very welcome with any related questions.
**UPDATE**They have fixed the UI to allow for first time buyers to purchase. They are also working on a fix for the declined transaction issue. Will update.
Their platform adds DECLINED upsell transactions to your stats, passes them to fulfillment, AND charges you for them. This is boarder line fraud. not to mention completely ruins all stats, and creates extra work trying to catch the declined upsells before they ship. I have lost thousands in inventory because of this app. They have charged me for declined upsell revenue. And i spent over 10 hours AT LEAST trying to tell them to fix it. over and over and over again.
I've told them over and over and over again for months and they refuse to acknowledge the issue. After warning after warning, request after request, I will be forced to report this app to Shopify incompetence and for fraud. It is absolutely unacceptable behavior.
Thank you for your review.
As a result of our communication in the previous month, we created a table that lists all the accepted paid and unpaid offers so you can ensure that everything is calculated properly. As you can see from the statistics, the app has generated over significant amount of revenue.
We are really sorry to know that you are unhappy with the app, but we made it in accordance with Shopify standards and requirements. We are ready to cooperate with you to improve your and other merchants' experience. Please contact us using any preferred channel (https://devit.software/customer-support) to discuss this matter further.
