Rücksendung und Umtausch

9/10 actually. I have been using the app for like 6 months now and encountered some non-app-related but could-be-solved-by-app problems. E.g shopify archives orders automatically, and the customers cannot raise return request since their order is archived. Also the orders must be fulfilled before the customers try to raise a request. I mean I see the logic but not that practical :) But the help center is insane!!! I am not sure how the person works that efficient but there has been no issue that they can't solve. Responds real fast with real solutions.

Update - we have faced some minor issues with requests we needed but each and every time we get responses immediately and new solutions found for our requests. Shubham and team are so very accommodating and helpful in finding the solutions to make this very seamless. Our returns and exchange options have transformed to the best with their app! Definitely recommend it! We have been struggling to find the right platform to facilitate our returns and exchanges. not only does return prime provide the option for customers to exchange their items but it is so smoothly linked with shopify that almost everything is automated and updated throughout the process. we have been working with Shubham to get the portal customised to our very specific needs and he has done above above and beyond to create something tailored to our needs. He worked so hard and was so helpful the entire process was amazing. We canot wait to continue using it (we processed a couple of requests and so far its been excellent) Thank you Shubham and team!!!!

Update: Unfortunately, we were not able to move forward with the Return Prime: Order Return by Appsdart. The app requires the customer to request a separate return for every single line-item on the order. Most of our orders have multiple line-items, and this would be a major inconvenience for our customers, and for us on the back-end. We reached out to Appsdart about this, and were hoping a solution could be created. After a few weeks of waiting, it does not appear a solution has been achieved, and we will have to continue searching for an app that meets our needs. First, we want to say how much we appreciate the incredible support and service we have received while setting up the Return Prime: Order Return app. We wish all Shopify app developers were so incredibly responsive. We are using the Return Prime: Order Return app because we were looking for an app that was clean and simple, and that we could modify to meet our specific needs (such as generating our own RMA/RGA numbers). As we set up the app (which was very easy), we ran across a few things that we needed to modify, reached out to the developer and received an almost instantaneous every time. Not only was the response quick, the solution provided was perfect. Appsdart has won us over, and we intend to be a loyal user.

Very helpful team onboarded on Return Prime quite easily.

Onboarding was smooth and Returns prime has great features to be explored

good customer service

5 star is for customer service, chatbot is easily accessible to them

easy onboarding process

We've been using Return Prime for our Shopify store Auraa Looks, and the experience has been excellent. The app makes managing exchanges smooth and efficient, with an easy-to-use interface for both store owners and customers. The setup process was straightforward and the automation features have helped us save a lot of time. Their support team is responsive and helpful whenever assistance is needed. Overall, Return Prime has significantly improved our post-purchase customer experience, and we highly recommend it to other Shopify merchants.

Awesome