Return Prime:Return & Exchange

Return Prime was one of the first apps I installed when I set up my store 2 years ago.

I probably only use 50% of it's capabilities, but it's been rock solid. It's easy to use, no customer complaints, and no-outages, so I don't have to stress about returns or exchanges.

This is a great product. Highly recommend.

We have been using this app about 10month now, the live chat representative is always helpful and very quick! Since we don't do exchange, the procedure is pretty straight forward and easy to use.

The app itself is ready for plug and play - No extravagant setup required. Well thought through customer journey on both sides - Business and end user. What I absolutely love about this is their service. It's truly exceptional! They go above and beyond to solve your issue and also help with setup. Would highly recommend this app f you're looking to streamline your return and exchange process.

I had high hopes because Return Prime promises a lot, and it priced well (although you need the most expensive plan to enable the features I wanted). This app is not developed to work well with the U.S. Postal Service, especially if you need to automate with tracking of returns. Other than USPS itself, none of the logistics carriers enabled can link to USPS tracking. Getting Return Priem to connect to my USPS business account (that I had to create) took days of communication back and forth with USPS. At this point, I feel like I am a beta tester for Return Prime. On the plus side, the customer service is very helpful. On the downside, you'll be talking to them almost every day. The app will work briefly, and then start having errors again. Either it can't generate labels, it can't collect payment from customers for exchanges or tracking of returns stops working. Based on the other reviews, it seems to work well for some people, but it was almost unusable for me with USPS.

Since day1 I have been using Return Prime for all our returns and exchanges. This app is super user friendly and the service is really prompt and useful. Would definitely recommend to other Shopify businesses

We started using Return Prime a few months ago and has helped with customer returns. When something goes wrong I immediately ask the chat assistant and they always know what to do or help with the issue!

Fast support and seamless integration, ideal for Indian brands. Cuts down on exchange and return times.

This return request app has been a game-changer. The support team is top-notch, always responsive and helpful. We’ve been able to create effective return incentives, which have greatly reduced return rates and boosted customer retention. Highly recommend!

I am so excited to have found this app and to have been helped with the setup by Marie Claire, a customer service representative. It will streamline our returns process and help to convert returns into sales and return customers.

We’ve been thoroughly impressed with Return Prime. The customer service has been outstanding, and setting up the platform was incredibly smooth. The numerous integrations make it a versatile tool, and the features like COD refunds and return notifications sent directly to customers are fantastic. We highly recommend it to anyone looking to streamline their returns process!