Return Prime:Return & Exchange

We are very happy with both this app, as well as the service.

On the app side, the developers are keen on absorbing adjustments and improvements their customers want, which ends up saving a little time here, a little time there. The app does a pretty good job automating everything, which is super helpful - and they continue to improve upon the platform in this regard.

On the service side, they have always been happy to help when we had questions, are usually quite quick to respond, and are more hands-on than many larger developers. They also don't just wait for you to contact them with your needs, but rather, reach out to probe what your needs might be.

These guys know that it takes effort and focus to build a successful product, and they have done exactly that.

We just started using this app and the app is far better than what other options we got in store. This app streamlines the return, and exchange process and saves you lots of time and resources. There are some features missing and we hope the team will work on it.

The onboarding was seamless, and the set up incredibly easy. The support team is very friendly, helpful, and responsive, one of the best things about the app.

Great Potential with Exceptional Support

Return Prime App has been a valuable addition to our website, streamlining various tasks and improving efficiency. While there's room for improvement in some features, the dedicated sales and support team has been exceptional. They've tirelessly worked to find workarounds for our concerns, even when the tech front wasn't fully ready. Overall, we rate it 5 stars as of now However we anticipate further growth and enhancements with future updates.

I don't know what took me so long. Customer support is very attentive, pleasant, and helpful. Allowed me to customize the app exactly as I need for my customer base. Held my hand thru the process. Now I've simplified a process that used to take my time away.

Edited 1/23/26 - We have been long time users of this app, but will be looking for a change. Support has gone downhill. Documentation is limited at best. Features change without notice despite claims that notifications were sent to the admin. It functions fine for the most part and provides a reasonably good customer experience, but when problems or questions do come up, it has become unbearable.

Still in the final setup phases of this app, but so far fairly happen. I did find that it doesn't integrate perfectly with UPS for automation (auto-approval of requests), but otherwise the customer interface is great and the admin interface is straightforward. The support chat is pretty quick and helpful as well. Looking forward to getting fully up and running.

Added to this, while we run into issues every now and then, the Return Prime CS team is always very quick to address and resolve the issue as quickly as possible. We also no longer utilize UPS and would love to see Return Prime work with FedEx for our return labels so we will be keeping the rating at 4 stars at least until that is available.

I've been using the app for several months now, and everything has been great. It's easy to set up, and if you run into any problems, the support team resolves them very quickly!

Very responsive team member got my work done smoothly, highly recommended

great

Quicker resolution

It was very helpful