Return Prime:Return & Exchange

The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.

We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine.

Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly.
Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers.

I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.

After searching for a long time for the right returns & exchanges app, I finally found the perfect one.
The customer support is amazing fast, helpful, and always available when needed.
The interface is super clear and easy for customers to navigate, which made a big difference for us.
Definitely the best solution we’ve used on Shopify.

it was great experence using this app help a lot with the store. and onboarding team is very skilled help me with proper guidence

Very useful app, on back end and also as front end. We use it for the exchange and it's really well done. Great support from the team

Good app! meets the needs of my shop. Very easy and quick setup. Customer support is great! Very fast and efficient :)

Fast and efficient. Everything was setted in few minutes. Chat operator was able to help me to make the change for me.

App utilissima per gestire i resi. Supporto super veloce. Nell'installazione dell'applicazione ho avuto un piccolo problema che hanno risolto in brevissimo tempo.

App eccezionale, integrata perfettamente con Shopify. Anche free ha tutte le funzioni necessarie per gestire i resi al meglio. Ha anche tutte le notifiche automatiche relative alle varie casistiche e tutti i messaggi sono personalizzabili in italiano. Direi perfetta!

Great Experience, Gokwik integrations and features like Return Prime, checkout, and engage all are great for a D2C brand.