Return Prime:Return & Exchange

i got the solution not exact but helpful.

Customer support is actively working

Good experience.

Application bien faite et facile d'utilisation et service d'aide au top !
Ils m'ont installé le code sur ma boutique en quelques minutes !

We are switching to this app currently and while we initially ran into some bugs with our Shipstation integration and email notifications, the support we have received from the tech team has been phenomenal. I have never experienced such wonderful service with a software provider before.

I have only just installed the app but the customer service has been excellent so far. I look forward to seeing how it works with my returns/exchanges and maybe I'll be able to come back and upgrade it to 5*

Update: Unfortunately, we were not able to move forward with the Return Prime: Order Return by Appsdart. The app requires the customer to request a separate return for every single line-item on the order. Most of our orders have multiple line-items, and this would be a major inconvenience for our customers, and for us on the back-end. We reached out to Appsdart about this, and were hoping a solution could be created. After a few weeks of waiting, it does not appear a solution has been achieved, and we will have to continue searching for an app that meets our needs. First, we want to say how much we appreciate the incredible support and service we have received while setting up the Return Prime: Order Return app. We wish all Shopify app developers were so incredibly responsive. We are using the Return Prime: Order Return app because we were looking for an app that was clean and simple, and that we could modify to meet our specific needs (such as generating our own RMA/RGA numbers). As we set up the app (which was very easy), we ran across a few things that we needed to modify, reached out to the developer and received an almost instantaneous every time. Not only was the response quick, the solution provided was perfect. Appsdart has won us over, and we intend to be a loyal user.

Wonder was very helpful. I'm completely new to this platform as was flustered about how to navigate it and use it and she answered all my questions and now i feel comfortable to use this app for my shopify business. thank you