AfterShip Returns & Exchanges
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Reviews (1,543)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for simplifying and automating returns and exchanges. They praise its fast, patient, and knowledgeable support that guides them through setup and policies. Key benefits include variant swaps, automated approvals, customer-generated labels, and a branded returns page that integrates smoothly with Shopify. Many say it’s easy to use, handles complex scenarios, improves operations, and can pay for itself through retained revenue.
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Great customer service! Rahul is very responsive and helpful:)
Daman - was so helpful, I have been trying to solve issues on my account for a while, finally Daman contacted me via a call and resolved these issues. She is so helpful, and polite, as well as patient! Thank you Daman.
Chaitali was absolutely fab and quick on resolving the request. Thanks
Damandeep Was very helpful and resolved my issue. Thank you!
David has been very helpful from start to finish. My issue was resolved! Thank you.
Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -
Thank you so much Shivam Singh! You provided an excellent service!!!
Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!
Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.
Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.
