Revize: Order Editing & Upsell

Der Support ist sehr gut. Alles läuft. Vielen Dank.

10/10 onboarding experience.

I tried lots of apps, always a headache, something never works as you like. This one actually not. I was surprised.

The translations (We have 10 languages) were auto-added and after a quality check actually pretty good too.

Already in first 24 hours 10 orders editted so pretty nice.

(Shubham helped me)

-App funtionality: 5/5
-Customer Support: 5/5
-Pricing: Continue reading

Details and thoughts:
1) First impressions weren't promising because the app blocks didn't show at all. I contacted customer support and eventually we figured out. IMPORTANT: THE APPS WORKS, the issue was of the order itself somehow being messed up by a previous app i tried (it added products rather than replacing them with new variants). Customer support placed a new test order, edited it and it worked. I placed a test order for myself to see also and yes, the blocks now are visible AND working.

2) Customer support was excellent, nothing more to say here. Shubham, i appreciate the help man.

3) Sooooo, pricing... At the time the review is written, there are 3 plans, Free / Starter / Pro. The first two are almost identical, with the Starter offering unlimited order edits. Fine. The PROBLEM is that the Pro plan scales very aggresively from 29$ (Starter) to 129$ (Pro).
Pro plan has important editing features (at least in my opinion) like Add/Replace Products. Maybe a better option would be a paid plan between the Starter and Pro, offering at least some essential editing features like the above and having an editing threshold (maybe up to 300 orders, i don't know) or something else. To my eyes its something that makes it difficult for new stores opt for it. This one alone has left me with a bitter taste of that great app.

Why great? the app is NOT over bloated with menus in the dashboard, nothing more, nothing less, i believe it has most things a store will need. But, given that i launch my eshop in a few days and not having really any true experience in sales until now, take this with a grain of salt). To me as a new shop owner seems ideal though.

FEEDBACK:
1) The "edit" link in the variants tab is too small and easily unnoticed, place all fields in the variants tab instead of the pop up window but make the fonts / selectors a little bigger.
2) I believe a "Download Invoice" never hurt anyone. By not being an editing feature, it deserves its own place for better clarity.
3) Couldn't test more because... you know... Pro plan restrictions.

-So, why the 5 stars?
To me, as a performance / functionality / minimalist (and new store owner) driven individual and having tested some order editing apps, this one stands out. The pricing leaves a bitter taste but that's up to them to decide their business plan (but i hope they introduce more paid plan options in the future).

IF PRICING IS something that matters more to you for judging an app, then maybe the overall rating would be lower to you. Myself, i always separate these things.

Overall, greatly performing app but sadly not for me as a starting eshop (maybe in the future)...

Super easy install process and very responsive support team! Does exactly what it is supposed to do. Revize is already reducing our CX tickets so can't imagine how useful it will become during peak season when customers can resolve their own issues.

We have been using Revize for 6 months now and I am very happy to confidently give a 5 star review. It has saved us hundreds of hours that would have been spent on customer support emails to make simple changes to orders. Recently we encountered an issue with how the app was working in collaboration with another app we use and the technical support we received from Revize was exceptional - they took ownership of the issue from the outset, and subsequently identified and resolved the bug the same day. I highly recommend this app, it will save you a lot of time and money.

Untechnickle Team: Outstanding Support and Amazing App

After I posted on the Shopify forums about some coding challenges I was facing, the Untechnickle Team reached out to me directly. They didn’t just offer advice, they provided hands-on help that completely resolved my issues. Their expertise and willingness to assist was truly above and beyond what I expected.

I’ve since started using their app, and it’s been fantastic! It’s intuitive, efficient, and has already made managing my storefront easier. Huge thanks to the Untechnickle Team for their proactive support and an amazing product. Highly recommended!

Revize has been a seamless addition to our store — clean UI, simple setup, and a genuinely useful tool for improving the post-purchase experience. Our customers love the flexibility, and it’s helped reduce the number of manual support requests significantly.

The team behind the app (shoutout to Shubham!) has been incredibly helpful, responsive, and thoughtful in their support. You can tell they care about building something that works well for merchants. Highly recommended if you’re looking to give your customers more control after checkout without adding complexity to your backend.

Brilliant App and Exceptional Support

Revize has been a fantastic addition to our Shopify store. The app allows customers to amend their own orders and account details without needing to contact us — a real time-saver for both our team and our customers.

At Valentine Wigs, we serve both tax-paying and tax-exempt customers, which created a unique challenge. Shubham and his team handled it brilliantly by offering to build a custom solution specifically for us. This involved additional paid development, but it was well worth the investment. The result is a smooth, reliable system that works for both of our customer types.

The support throughout has been exceptional — prompt, knowledgeable, and genuinely committed to helping us succeed. We’re very happy with Revize and look forward to a long-term partnership.

— Richard
Valentine Wigs

Honestly, I was a little skeptical at first about using Revize for order edits, but wow, it’s completely changed how my shop operates! My customers love that they can tweak their orders even after checking out. No more back-and-forth emails or panicked “I forgot to add something!” messages. It’s like giving them a stress-free undo button, and they’re obsessed. For me? Huge time-saver. I used to dread the mountain of support tickets for tiny changes. Now, it’s all handled seamlessly in the app. I actually have time to focus on growing my business instead of drowning in admin work. Shoutout to Shubham and Shreya from Revize’s team; they’re rockstars. When I first installed the app, I had a million questions, and they walked me through everything patiently. Even now, if I hit a snag, they respond lightning-fast. It feels like having a partner, not just a tool. Seriously, if you’re on the fence about Revize, just try it. The peace of mind alone is worth it. My customers keep raving about how smooth their experience is now, and honestly, I can’t imagine running my store without it anymore. Total win-win!

Revize has completely transformed our post-purchase experience! It’s so easy to use, and the support team is very helpful. It has saved us time, and improved customer satisfaction. Highly recommend! The team is great too