Reviews (31)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
April 1, 2014

Whiplash has been a very pleasant surprise. The simplicity, speed, and reliability of their operation is unmatched, and I've either used or evaluated almost every other fulfillment service out there. Please don't use Whiplash if your Shopify store is in competition with mine, because then I would lose the competitive advantage that Whiplash provides. If, on the other hand, you are selling something completely different than I am, and if you want to save money and time while having a totally pleasant experience, then you might want to give them a try.

Yoga Gear for Men
United States
About 1 month using the app
April 11, 2018

Whiplash is excellent! We’ve been using them since from day 1 of launching and I couldn’t be happier with how we’ve been able to scale with their technology. The Shopify integration is phenomenal, and their friendly staff is there to help out whenever you run into any issues. Customer service is high on our priority list for our customers, and the Whiplash team has been ever so flexible and accommodating to our needs. I would highly recommend them for your fulfillment needs. Thank you Whiplash!

Urban Edc Supply
United States
Over 2 years using the app
August 1, 2017

Working with Whiplash has been a great experience. The Whiplash back-end has all the technology in place that you need. An intelligent interface, full access to all your data, etc. But to me, the best part of my Whiplash experience so far has been their customer support. In my experiences in the Shopify app world, support is key for making your apps work for you and do the work that you need done. I had tons of up-front questions and the Whiplash support reps have been exceptional. Available and knowledgeable. Exactly what you want when you have that burning question. Highly recommended!!

Zingtrain
United States
26 days using the app
December 1, 2016

Whiplash has provided excellent service in every facet of their operation. We did a lot of research before we decided that Whiplash had the best features and services for our Shopify shop. A superb solution for small manufacturers like us who also sell their items at retail. We literally could not do this without Whiplash. From receiving, to warehousing, to organization, to CS, to fulfillment and even returns, they handle everything with ease.

Bigshot Toystore
United States
12 months using the app
July 29, 2014

If you run a business that has inventory in a warehouse that you have shipped to customers, you want to use Whiplash. Great rates, amazing service, plus great packaging and handling of your merchandise. They handle the product, so you can focus on marketing and running your business. As I type this, I am managing my business - ParadiseAintEasy.com - from a beach on Tortola in the BVI. Have confidence and you won't be disappointed. - PAE

ParadiseAintEasy
United States
2 months using the app
April 23, 2013

Talking to other fulfillment services felt like talking to a car salesman and a high school teacher. Features were pushed to us whether we wanted them or not and it felt like we had homework to do before we could use their services.

Whiplash is fulfillment done right. The interface is uncluttered and intuitive. It has everything we need, nothing more and nothing less. And customer service is like talking to a buddy that cares.

CW&T SHOP
United States
About 9 hours using the app
July 29, 2014

The entire team at Whiplash has been fantastic since the first day we started working with them. Their service is impeccable and are always willing to help by promptly answering emails and phone calls. Outsourcing our shipping needs to them has been of great help as our business continues to grow. I would highly recommend them to anyone looking for a hassle-free well ran fulfillment service.

MUN
United States
5 months using the app
December 1, 2016

Whiplash has been instrumental in the growth of the two shops that I run on Shopify. Both are using Whiplash warehousing and fulfillment. It's seamless, easy, customer service is readily available, everything is so easy. There is literally no way I would be in the position I am in now without Whiplash services. Highly recommended, cannot be stated more enthusiastically! A++++

Tenacioustoys
United States
9 months using the app
December 7, 2019

We thought that Whiplash would help our business grow, instead, it has hurt it. Slow shipping times, incorrect orders going out, terrible customer service, the list goes on. If I could go back in time, I would not use Whiplash. Learn from our mistake and avoid it.
-David Hunt, CEO monkii.co

monkii.co
United States
Almost 2 years using the app
August 6, 2014

We have been very pleased with Whiplash and would highly recommend to other companies! James is fair, honest and very hard working, as is the rest of the wonderful Ann Arbor team. We can always count on Whiplash to help us in a pinch and to follow through as promised.

Amelia Rose Design
United States
8 months using the app