CSS Sales Team

FIVE STARS for customer service! The app needs a bit of work still, however, their team is extremely responsive and helpful. They're willing to make customizations so that the app works for my needs, and that's huge!

CSS Sales Team has top-notch customer service, these folks seriously know how to treat customers right. Every time I reached out with a question or needed help, they were on it like superheroes, quick to respond and super friendly. I really feel like they have my back for everything I want to do with this app.

We have decided to edit our review since we finally figured out how to change the prices individually. So far eveything we set up seems perfect. We have some cons that we would like to address. 1. Everytime something is updated, the system navigartion goes back to the first section which is very anooying. Please fix system to where it stays in the same section. 2. If your company in the live chat states its responds immediately, then please respond. IF a bot responds, then state its a bot. We were waiting hours for a response and no one catered to us. The two individauls we saw online were not really online it seems. 3. I would recommend in the price section for changing the prices, there should be a text that states change your price here. It took us for ever to realize we could change the price in the price boxes. It was by mistake we figured that out 4. There should be daily, weekly and monthly reports not soely monthly. What if we have a weekly pay period? 5. There needs to be a feature where we can get daily, weekly, or monthly email reports. Having to log into shopify, then access the app and look at the data is not convenient. it should be streamlined. Automatic emails to the admin should be a feature for the commissions. In the event one cant access shopify or if we want to just forward the data to our bookeeper who manages the payroll. 6. Not sure why but the app seems to stall alot stating that shopify has issues accessing the app. sometimes we have to log out and log back in or just wait for problem to resolve.

I'm super chuffed with this app so far and it's exactly what we need as a travel business with multiple salespeople selling tours.
It features many different ways to track commissions which makes it very versatile. It's remarkably simple and straightforward to set up.

The team have been very helpful so far and are able to customize the app if need be to fit your business needs.

Quite possibly the worst app we've ever used. Here are the list of reasons:
Basic Plan - No view of all features that require upgrade
No sound user experience AT ALL
No visual hierarchy, proper grouping, primary vs secondary vs tertiary buttons, lacks contrast or signifiers for understanding the UI
Extremely lacks explanations of null states for all kinds of features or pages
No distinction between working with sales reps vs affiliates
What the heck are sales team templates?
Feature toggle switches are unreadable
Can't use our own Shopify tags for assigning existing customers to reps
Reports are small and don't make sense in null state
Email us page should have a contact form. Doesn't even have a "mailto" deeplink to open email client
Calendly page title shows "CSS advanced support" as if any beginner would understand that
FAQ accordions just look like plain text and have no UX signifiers like dropdown arrows
YouTube instructional videos have no proper grouping headings such as "Getting Started."
Accept/Deny Sales Rep page makes absolutely no sense. Is this for affiliates?
So many more bad UX issues to list!
Just the worst app, period. Unusable, in and out. NOTE TO THE DEVELOPER: I'll be glad to consider using your app when these issues are fixed. Make it USABLE!

TL:DR; If you are looking for a straightforward profit share app, this one is worth your time and money. For the team alone. I don't know that I can form the words to express how grateful I am to Rose and the Chief Software Solution team. Through international time differences, minute changes (I mean down to verbiage), and everything in between -- they were THERE! They took the time to understand our needs and worked tirelessly to create a custom solution. During that creation, we were walked through each step and included in the process to ensure that we were all on the same page. Complete transparency. Prompt responses and proactive follow-up. Top flight. We haven't experienced this level of professionalism and actual results from companies that call themselves "leaders in the industry".

This app is awesome, and their customer support is the best I've seen on Shopify. The app lets you tag customers to sales reps, and is tracking the rep's progress. Finally - we don't have to manually extrapolate data to tell us what we want, this app does it for us, and we ensure that our sales representatives are properly compensated for the client base that they have developed. Really a good app, and much better than the other sales rep apps that I have tried using in the past. I aam awful with tech, and got on a screen share with a customer support rep, who was very helpful and got me set up within 15 minutes. This company needs to give their customer support rep , Vik, a promotion- you are amazing bro, and a great asset to this company!!!

The Sales Rep app has been a great addition to our wholesale site. We are managing multiple reps and this tool gives a great amount of features that they find very useful such as the ability to enter orders for customers and the cart sharing. Having a limited dashboard with functionality was crucial for us with using independent sales reps, as we do not want to share all order and customer information. This app fits the bill. Vik and Rose have been great working working through some of the early hiccups we had and helped with our installation. They answered our tons of questions very quickly. They also were very open to user feedback to improve the application. We would not know what to do without this app. Great application and dev team!

The Sales Team development crew is amazing! They are always willing to try new features out and are able to help with any kind of customization you may need. The out of the box features were great, but our company needed a bit more specific features, and the team did not hesitate to accomplish those tasks. 5/5

We are still in the process of customizing the app to our needs but Vik has been nothing short of incredible and accommodating! Our sales process is a little more complicated than most but Vik and his team had no problem understanding and asking great follow up questions. The app has a lot of features and because his team is so willing to make adjustments/customizations for your needs, you will never have to look elsewhere for a better solution! I did research on the other apps that perform a similar function on Shopify and this was by far the obvious choice!