Reviews (1,262)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑value, cost‑effective way to improve product discovery and boost conversions, especially for large or complex catalogs. They praise its fast, accurate search, advanced filters, and strong support for tags, SKUs, metafields, and custom merchandising rules. Many use it for both search and collection pages, appreciate detailed search analytics, deep design customization, strong performance, and say support is outstanding and highly technical.
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Very poor support - I am a paying customer and literally just ignoring my emails.
Hello,
We are truly sorry we disappointed you with our slow response time! It's caused by the fact that we're experiencing a high load of tickets due to an increased number of installations. Plus, as we analyzed, many of our new clients replaced our competitors' search apps with our app, which also contributed to an increase in installations.
We definitely understand that we had a problem with response speed. Fixing it was our main priority. So now we have good news for you: we hired more people and also organized team training activities to improve our service.
As we see, you are still using Searchanise. Thank you very much for staying with us! Our team is now stronger than ever so feel free to contact us with any questions.
Best wishes,
Searchanise team
I've now been a customer for several years and I honestly couldn't be happier. Very happy with the way the app works and with the support of the team. Truly impressed by their dedication to make the search the best that it can be. Certainly recommend.
Thank you very much for your kind review! We are thrilled to see you're enjoying our app and communication with our support team. It means the world to us!
Feel free to contact us anytime.
Best wishes,
Searchanise team
This app has many bugs
The Customer service never lets you know whenever they have big issues
the customer service is also very bad and answers once every 3 or 4 days
please DO NOT install this app have many other apps on the market better than them
DO NOT INSTALL THIS APP!!
Hello,
We are truly sorry your experience with Searchanise was so frustrating! Unfortunately, our system does have bugs sometimes, yet we are always ready to look into the issues and provide a solution. When it comes to global problems, our infrastructure team is constantly working on improving our service. We appreciate your idea of notifications in such cases. We will look into it with our team to see what we can do here.
As for slow response speed, we indeed were facing a high load of tickets during those days. We are sorry you had to wait! The good news is our support team has been growing since then: we hired more people and also organized team training activities to improve our service for you. Now our team is stronger than ever so we will be happy if you give us another chance. Just re-install Searchanise and contact us at feedback@searchase.io with any questions.
Best wishes,
Searchanise team
Great support from the Searchanise team. I've had the app on my store for some time anow and Elijah helped me with layout issues when I changed to a new theme recently. Super-fast response and quick resolution
Thank you for sharing your experience! We’re glad to hear that our team could assist you with your theme transition and quickly resolve the layout issues. Providing helpful and efficient support is important to us, and we're happy it made a difference for you. If you ever need further assistance, feel free to reach out.
Best regards,
Searchanise team
Great app with pretty quick and professional support
Thank you for your feedback! We're happy to hear that you're enjoying the app and we appreciate the kind words about our support team. We're always here to assist you!
Best regards,
Searchanise team
It is a great app with many features to make it exactly what you need.
Showing results from products, pages & blogs in a clear modern way
Excellent & fast customer service
Leo
lollygag.co
Thank you for your feedback! We're thrilled to hear that you find the app’s features valuable and that it meets your needs. It's great to know that our customer service team has provided you with excellent and prompt support. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Searchanise team
Their support is incredible. The app is working great and their surpport really helps you if needed. Thank you Madina for your great help!
Thank you for your kind words! We're glad to hear that the app is working well for you and that our support team, especially Madina, was able to assist you. We're always here to help whenever you need it!
Best regards,
Searchanise team
Great features on this app and the team was super helpful.
I needed specific design implemented on the collection pages and the Searchanise team worked with me to make it exactly like I needed.
Amazing service!
Thank you for your positive feedback! We're delighted that you enjoy the app's features and found our team helpful. We were happy to implement the specific design you needed for your collection pages. We're here to provide amazing service whenever you need it.
Best regards,
Searchanise team
Its a great app to use and their support team is very helpful.
Thank you for your feedback! We appreciate your positive review and are delighted to hear that you're finding our app useful. Our team is dedicated to providing helpful support whenever you need it. If there's anything else we can assist you with, please feel free to let us know.
Best regards,
Searchanise team
Very nicely developed Smart app. Team is also helpful and responsive when it comes to support. Overall 88/100 app
Offers promising features for our website, fingers crossed!
Thank you for your kind review! We're pleased to hear that you find our app well-developed and our team helpful and responsive. We appreciate your rating and want you to know that we're always striving to improve. If you have any more questions or suggestions, feel free to reach out.
Best regards,
Searchanise team
