Segments AI Analyst

A great app! Helped us to reduce churn rate and to increase personalisation. Product analytics is good for inventory planning. The best thing is it's price because similar solutions of segmentation are quite expensive. Support is instant too.

This app has been a fantastic addition to our site. It provides some really interesting data for us to use. It is especially handy being able to segment our customers (we use customer tags for different pricing on site) and now with a few simple clicks we have all the key metrics we need at our fingertips instead of ploughing through endless spreadsheets to analysis monthly sales. The playbooks are also really helpful, and although our email system doesn't have an available integration with segments, it still allows us to build a workflow for each of the main lifecycles of our customers. There are some new releases in V2 that I haven't had chance to fully look into as yet, but the product relationship area is sure to grow sales. And we will definitely be making use of the Facebook integration that has been recently added. The support team are second to none. we've had a couple of instances where we needed to chat and the team (John specifically) reply quickly, and are super friendly and helpful. Don't be put off by the cost, the insight this app gives has saved hours of my time, and is working in growing our sales each month. It's definitely one that is going to pay for itself.

This app has been great in helping us better understand our customer metrics and segment them. Having ordering and customer data easily available so we can better target and grow our business. Great support getting onboarded and ongoing when needed, app is very intuitive to use as well. Leveraging it with its syncing integration with Klaviyo, Google Ads, and more. They keep adding great updates and new features. I recommend taking a look, as the results for us have been excellent this far.

This product gives you an immense amount of value. Coming from a place of manually attempting to calculate things like repeat rates, churned customers, segmentation, etc... The Segments app is like having a digital marketing research team at your fingertips, extremely easy to navigate, integrate with the rest of our tech stack, and the customer service team is always a click away.

Our team is quickly able to create segments from your app (custom segments based on filters), exporting them to Google ads and running ads.

The good thing is that when the segment gets updated the audience is dynamically synced to google so we Dont need to re-upload the lists continuously.

Also, we have triggered some email campaigns when people are added to lists like at risk loyals, churned loyals, active loyals etc ., So, I get to hear great feedback from our customers which is helping us fix issues and streamline processes.

Thank you Segments team. This app really clears our mind of understanding our customers. Segments showed me which metrics I need to pay attention to. It helps us find our best customers and CLV, which is hard to calculate on our own. The pre-built segments are very useful for me so I don’t have to spend time digging around to know what customer segments exist and what triggers to set. The support team is really helpful, they are always there whenever we need helps. Overall, Segments is an app that very easy to use and understand. Highly recommended.

As a Shopify Expert and marketer, Segments is an absolute joy to work with. Rather than having to mine data in Google Analytics and create endless dashboards, Segments provides actionable metrics without ever having to setup a dashboard or custom report. As an agency, we've used Segments prior to its App Store launch to assess the customer behaviour on both Shopify Plus stores and new start-ups. From both a CRO and marketing perspective, it has been a godsend. Like all great app developers, these guys listen to what merchants want and take action where they can.

We are very excited to start implementing all of the great ideas and suggestions that Brian and team presented. They think outside the box and did their research on our company to be able to explain exactly how to use their data in campaigns and flows within our email marketing strategies. Brian and his team have been the most accommodating, friendly, quick to respond, and always problem solving. Segments customer service goes above and beyond to assist your company! We can't wait to continue to work with them to optimize our marketing goals and retain our customer base.

We originally installed Segments to have access to better customer and product data which helped inform business decisions. We were happy with the mid-tier analytics we had access to. We realized our business needed even deeper insights and decided to upgrade our Segments account to the Enterprise level which gives us access to the team behind Segments to act as our data analysts. We've worked on countless projects with the team and have received reports and recommendations around specific business cases that have changed how we're thinking about product assortment and customizing our marketing strategy based on insights.

Segments Analytics is one of my favorite Shopify apps, we started on the free plan but upgraded to the Growth plan... its worth it! I've learned so much about various segments of our customers (cohort, purchaser of X product, customers who we've engaged with Y marketing initiative) using the app. It has the cohort analysis that you'll find with other apps, but gives you the ability to cut (segment) that data in a lot more nuanced ways! The app provides a level of intelligence that'd I've only seen larger orgs with a data science team have access to. I'm very happy to have these insights at my finger tips. Also, the customer services for the app is great. Any time I've had questions, I've gotten an answer within a couple hours.