Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

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Reviews (380)

Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
    359
  • 2% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants describe this as a centralized hub for live chat, help center/FAQ, web forms, email, and order tracking. They highlight quick setup, modern interface, strong free plans, and “unbeatable” pricing. The AI bot, mobile app, and multi-language support are praised for reducing support workload and improving customer experience. Merchants consistently commend fast, proactive support and say it boosts customer satisfaction and sales.

January 25, 2022

Specifically reviewing the FAQ functionality. Was working fine when I installed it and the app has undergone a major overhaul. Might work fine for other functions but FAQ is no longer managed within Shopify.

SunJack
United States
19 days using the app
Channelwill replied January 26, 2022

Hi there,

We are deeply sorry that you had a bad experience with our APP. FAQ has been upgraded to Willdesk and all the data of FAQ is moved to the Help Center of Willdesk. Beside the functions we support previously, there are more useful features added in Willdesk. You can also edit your FAQ questions in the Help Center. We will highly appreciate it if you could give us another chance.
Sorry again for the inconvenience we brought you.

Regards,
Ruby

October 20, 2024

This app initially showed a lot of promise but did not last due to poor instructions and slow support.

Monsta-RC
United States
2 days using the app
Channelwill replied October 22, 2024

Dear Monsta-RC ,

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated.

We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have.

Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible.

Thank you once again for your feedback, and we hope to regain your trust. 🌹

Sincerely Yours,

Kim|Willdesk Support Team of Channelwill