Sendcloud | Shipping Platform

Very happy in the beginning. Till I realized all my Customer dashboards are showing wrong shipping information to my Customer. By "all" I mean for at least all my latest 60 orders. I started receiving Customer complaints. The shipping dates shown to my Customer on the sendcloud dashboard, were 3 weeks ahead of the actual shipping dates!!
I contacted the Customer Service and they explained this is a known bug, and this can only be fixed for the future orders. I had just to deactivate and activate a page to fix it. As a Customer I expect if there is a known bug in the system, I will be informed asap of such bug. Is it so difficult to inform via Newsletter all your Customers about this problem? If sendcloud can´t do his basic job (showing shipping information to the Customer) and is not able to inform his Customers about this, the app is not worth the price.

I understand bugs can happen, but not informing your Customers about it to be able to fix it, is just unacceptable.

Please, KEEP YOUR CUSTOMERS UPDATED ON ANY BUGS AND REQUIRED ACTIONS to avoid such bad user experiences like mine.

Therefore 1 star review.

Like a couple of other reviews, when a parcel is lost, Sendcloud do not refund you. Even though your contract and relationship is with Sendcloud, Sendcloud does not take financial responsibility. Sendcloud should refund customers like I do. I don't make my customers wait for a direct refund from my suppliers, so why should Sendcloud treat me this way? Passing the financial buck onto another company that I do not have a contract with is not good business practise in my opinion. I have transferred 95% of my business to a direct service with DHL now. I have been waiting several weeks for my DPD refund.

Sendcloud me permet de faire mes envois à prix bien inférieur, de suivre l'ensemble des colis envoyer, d'assurer les colis,
Plus de 600 colis envoyer, et toujours au top !

Sendcloud ha rivoluzionato il mio e-commerce. L'integrazione con lo store è immediata e la creazione delle etichette richiede un solo clic. Il tracking personalizzato e la gestione semplificata dei resi offrono un’esperienza professionale ai clienti, mentre l'accesso a tariffe agevolate con più corrieri garantisce un risparmio reale. Indispensabile per scalare il business senza stress.

Ottima app per semplificare il lavoro.
Può migliorare parecchio sull'assistenza clienti (non che non risolvano i problemi, ma ogni volta aprire un ticket o contattare l'assistenza ha molte frizioni).
Le numerose funzioni a disposizione potrebbero inoltre essere spiegate meglio (io penso di sfruttarne il 20%).
Infine i contratti con i corrieri meriterebbero una dashboard con più info raggruppate (es. info account con ciascun corriere) e anche le funzioni di prenotazione ritiri.

Tutto sommato però è molto utile

Excellent outil, gain de temps énorme

J’utilise Sendcloud pour la gestion de mes expéditions e-commerce et franchement, c’est un énorme gain de temps au quotidien. L’interface est claire, simple à prendre en main, et l’intégration avec Shopify est super fluide.

La création des étiquettes est rapide, le suivi des colis est centralisé, et ça évite beaucoup d’erreurs manuelles. Le support est aussi réactif et efficace quand on a une question ou un souci.

Je recommande clairement Sendcloud à tous les e-commerçants qui veulent professionnaliser leurs expéditions et gagner en sérénité.

Vanaf het eerste moment gebruik ik Sendcloud en echt zonder problemen. Ik als beginnend webshop ondernemer, ben ik ontzettend blij met Sendcloud waar verzenden heel makkelijk wordt. De Shopify integratie werkt perfect en ik heb er geen omkijken naar. Niet een keer is er wat mis gegaan, de integratie was binnen enkele minuten geinstalleerd en al het werk word je uit handen genomen. Aanrader voor iemand die genoeg op zijn bordje heeft liggen en zonder problemen snel en voor een goede prijs wil verzenden.

El peor servicio que he visto en mi vida. Se inventan las respuestas, no saben de lo que les estás hablando y si no te ciñes a SU formato de correo no te dan el servicio, pero te siguen cobrando.
Una auténtica vergüenza de compañía. Ni se os ocurra usarlo.

J'utilise Sendcloud depuis le lancement de ma marque en ligne et ça m'a tellement facilité la tâche. J'ai eu un call avec un de leur agent qui a pris le temps de bien m'expliqué toute la plateforme. Hyper facile d'utilisation et aucun problème jusqu'ici. Je suis très satisfaite.

Ottima app con un utilizzo intuitivo, sicuramente ci sono sempre cose da migliorare e aggiungere ma al momento siamo soddisfatti.

Servizio clienti via chat generalmente rapido e risolve le richieste in breve tempo.