Sheets ‑ Data Connector

EDIT: Thank you for fixing the app. :) I'll bump this back up to a 5-star. I wish I heard back sooner because this app was very important to my business, but I'm glad everything was fixed. Thank you for following up!

=== OLD REVIEW ===

I really really love this app, but recently something happened and it's just not working anymore. :( Our team depended on this app for a lot of our internal spreadsheets for forecasting inventory.

I reached out about my issue and the solution I was given was to reconnect my Google account, which I did, and that didn't fix it. I even manually removed the permissions in my Google Account, reinstalled the app, and nothing is working. It's actually missing features after I reinstalled it. I'm really not sure what happened.

Please fix this app! I haven't received a reply in a week beyond the initial "reconnect your Google account" response I received.

It has been incredibly helpful for our operations! Olivier and his team are extremely responsive and accomodating. There are some minor glitches, otherwise, the team is super supportive. Can't recommend it enough!!!

Has been working flawlessly and saves us so much time. Had a few questions and the delelopers are quick to respond and very helpful. Highly recommended.

This app has greatly simplified many of our processes from inventory management to custom reports on orders. The helpdesk was responsive and was able to make a change to the order output file to include additional information.

Great app. Used it to sync orders with a custom in Google AppSheet app to enable almost real-time order/stock management system which syncs automatically with Shopify

I have connected 2 stores, and have requested support (took some days to get an answer, and found out that they answer to the gmail account that is linked to gsheets).
Important to mention that It only brings data from all order AFTER the date you connect the app.
I use it for demand and inventory tracking, and bulk updates. Great product considering the price.

App has been trying to sync for 3 days (8000 minutes left and increasing..). There is no option to CANCEL.
Support, what is going on?