ShipBob Fulfillment

Shipbob has been a great fulfillment partner as we grew our business by over 300% last year. They continued to work with us amidst our growth and worked hard to meet our demand. On the functional side, orders get synced from Shopify easily and it really runs itself after integration. My one caveat is live shipping costs from CartBob. Intuitive in some ways, but not smart enough to handle our specific needs. Overall, excellent domestic 3PL service with great customer service and a growing international presence.

We have been using ShipBob now for over 12 months and the most impressive thing has been how well it integrates with Shopify and Gorgias making both the processing of orders and handling of customer support inquiries and returns extremely easy saving us considerable amounts of time. Recently we also started selling on Amazon and the process of integrating with Amazon FBA and replenishment of inventory is also very simple and automated. If we ever had any questions or concerns about our implementation or process Ankit has been very efficient and responsive in helping us with any of our questions.

ShipBob is the 3rd fulfillment partner that we've migrated to in 4 years of growing our operations. Compared to what we've used in the past (plus about half a dozen options we only reviewed, but never used), they're really putting the users first. They're not just a logistics/freight company offering ecom fulfillment - they really give us the tools and options we need for our business. Whether it's inventory insights, custom packaging and marketing inserts, analytics and exports, or helping us optimize our pricing by figuring out which of their warehouses to use, it's really, really nice to have a fulfillment partner like ShipBob on our side.

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.

My orders are totally automatic. Everytime I get a new order on my Shopify website the order is automatically fulfilled. Customer service on ShipBob is solid too. I don't have to wade through the endless amounts of complex, confusing steps and flaky cryptic customer service like with Amazon! I'm so relieved I don't have to have store my products and ship them out manually. Plus, when I do get an order from a customer on Amazon FBM (fulfillment by merchant) I have ShipBob do the fulfillment as well. Your customer, most likely, wont receive your product as quickly as Amazon, but it's really nice having my products with ShipBob where I can easily access it and be able to have a ShipBob rep help with all things fulfillment.

I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!

We've been working with Shipbob since 2018 and there are several reasons why Shipbob has been the perfect partner. First of all, speed to scale with us, pick-pack and ship with a business growing 1200% in a couple of weeks. Second of all, the locations across the US. We sells flammable goods that need to be shipped via ground, so Shipbob has been a great ally as they have 3pls all over the US facilitating 2-3 day delivery time for any customer in the US. Specially when weather challenges happen, being able to have different 3pls to ship from, allows you to ensure you seamless supply chain.
Also their advanced software help us to quickly understand shipping costs and how to improve shipping times and costs by being closer to where your customer.

I recently started using Shipbob for my e-commerce business and I have been blown away by the ease of installation, seamless integration with Shopify, and excellent customer service. The team, specifically Ankit Gupta and Mike Rottar, made the whole process extremely easy and enjoyable.

But what really sets Shipbob apart is the speed and reliability of their order ingestion. I have noticed a significant improvement in my fulfillment times and I have complete confidence that my orders will be processed accurately and efficiently.

Overall, I am extremely satisfied with Shipbob and highly recommend them to anyone looking to improve their fulfillment process. Thank you Ankit Gupta and Mike Rottar for making everything so awesome!

- Peter
Affirmation Matchdeck

We have been using Shipbob in our US operations for over a year now and we recently made the decision to move the rest of our global fulfilment operations over to them too as we were so impressed with the service. Shipbob was very easy to install and has been a speedy and reliable way for us to process orders for our customers across the globe. The tracking and reporting on the order process gives me everything I need to check on each individual customer order and I am looking forward to making use of the custom features like processing delay and gift notes in future. The customer service so far has been very prompt and helpful - the team are very kind, friendly and always happy to help. I thoroughly recommend moving over to Shipbob for your fulfilment needs.

ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.