WebBee ‑ Amazon MCF

Installed because it seemed to be what I needed. I quickly learned that after speaking the the help desk chat person, that they would force me to upgrade to the maximum enterprise plan. I then installed the app 30 mins later and asked for a refund. I went back and forth with their held desk 4 times asking for a refund over and over. Avoid and all cost and just go with the direct Amazon MCF plugin.

Terrible. Created massive problems for us with regards to inventory sync and pre ordering. Inventory on Shopify did not match Amazon and as a result we were selling product we didn't have as regular orders. Lots of refunds and unhappy customers. The support was always blaming Shopify for the issues until many back and firths finally got them to understand it was their app not Shopify. IF you never sell pre-order then the app has some great features but unfortunately the inventory management and sync made it a deal breaker. Moved to a competitor and now we dont have any problems.

We have had an issue for two weeks that has not been resolved and has lead to us losing a contract with a retailer because the orders were not marked as fulfilled, even though Amazon had sent the order and the customer received it.

We were previously using WebBee app integration, however something happened, and the orders stopped marking as fulfilled on orders page. We need to manually fulfil these orders however they're still not marking as fulfilled

Inventory not syncing. We are in big trouble due to this. We are getting orders but we have no stock on Amazon. WebBee is unable to sync the inventory from Amazon.

I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems.

Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service.

These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.

Unfortunately, our experience with WebBee Global has been disappointing. The application had technical issues, and obtaining support has been very difficult.

Alert WORST APP EVER! DO NOT INSTALL!
It automatically fullfilled 20 items from Amazon in a soly item order on shopify. Running for 4 days caused a totally $30002 lost! We have evidence on everything! We will take any manner to recover our cost, hopefully you know what we mean! -- Opove Team contact #: 425-523-5805

Dear colleagues,
I want to warn you to avoid using this app.
I installed it and from the beginning got a problem with the synchronization of my inventory. The worker helped me and verified that everything works fine. On the 18th of March, I found that I received an order for 24 units. Unfortunately, a customer ordered only 1 unit but this app forwarded 24 units for fulfillment. After I contacted customer service, explained what happened. They told me that this is my error and refused to reimburse their APP mistake. So Please don't use it. Wish you success in your business.

The app is marking Amazon orders as fulfilled and then doesn't actually push the orders to Amazon. We have contacted support, who could not solve the problem. It has happened again to several more orders. Cannot recommend this as a solid solution

We've lost thousands of dollars using this app when the initial goal was to save money using MCF. This app doesn't allow you to use logic to only pull specific orders, or orders where AMZ has ALL of the skus in the order. Instead, it split my shipments, sent the single sku in AMZ and let my warehouse fulfill the rest of the order - in turn, us paying twice for split shipments. I wouldn't recommend. App is jenky to begin with. Learning curve is a bit steep. Customer service is available and tries. Just app quality is not up to par.