Reviews (117)

Overall rating
4.1
Counts per rating level
  • 86% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a robust WMS and shipping platform built for serious scale and multi‑warehouse or 3PL operations. They report major gains in warehouse efficiency and accuracy through barcode‑driven pick/pack, strong inventory controls, and fast multi‑channel sync. Many praise its all‑in‑one approach (inventory, shipping, returns, 3PL billing) and say onboarding and support are responsive, knowledgeable, and willing to customize workflows or add features.

August 29, 2014

WOW! This app saved the day! Works great, and the customer service is 5 star and so refreshing.

Lenny & Eva
United States
1 day using the app
July 21, 2016

Great guys working here. I asked them to add a feature and they spent many hours building it. The app also work great for the company that pack and send my packages. Great app great people :)

Prowhitening
Norway
About 2 months using the app
August 6, 2019

ShipHero solved a huge fulfillment problem we were having and has allowed us to efficiently track product lot codes by shipment. Matt was extremely helpful during onboarding and open to unorthodox solutions/ideas to solve the problem we encountered with other software. We previously tried 4-5 other cloud inventory management/fulfillment "solutions" that did not solve anything for us - including ShipStation and Trade Gecko. ShipHero is our inventory and shipping hero :)

Eternal Water
United States
21 days using the app
ShipHero replied August 6, 2019

You're making us blush. Thank you for allowing us to get creative on optimizing your setup, I'll be sure to send the kudos to Matt :)

Edited March 11, 2016

We previously used ShipHero with Magento EE, but recently moved to Shopify Plus. We are now managing several Shopify Plus stores with ShipHero and it works like a dream.

Some of the best things about ShipHero are:

- iPad based, no more paper everywhere.
- Full control with bin locations and overstock.
- Fast and accurate picking process. We use carts where we pick into several totes for each picking session, and barcodes are used to verify.
- Fast packing process with another round of verification by scanning barcodes or confirming manually.
- Returns.
- Cycle counting.
- Statistics that greatly help when creating purchase orders. You can set re-order levels and amounts, saving you an incredible amount of time. ShipHero tells you how much you sold in the last 7/30/60/90/180/365 days.
- Lots of useful reports that seems to get better all the time.
- Amazing support!

If you ship anything above 50 orders per day and/or have lots of SKUs with the need for bin and overstock bin locations, the monthly cost is definitely worth it! Using this vs the standard Shopify shipping workflow is like day and night. We had another WMS before ShipHero aimed at larger retailers, so we have tried others, but we are getting faster and more efficient packing and picking with ShipHero.

Conclusion: Highly recommended!

Barbershop Norge
Norway
11 days using the app
January 24, 2018

Being a small business finding the right app to fit your company needs can be difficult, especially when there are so many to choose from. My store has gone through multiple apps to try and find a solution to our inventory and shipping problems. We have multiple locations that we keep stock and Shopify doesn't allow more than one store location to separate inventory counts. Lucky for us I found ShipHero!

Not only have they solved how we go about fulfilling orders but they have also become a complete solution to our inventory problems! With ShipHero I am now able to manage each location with ease and on top of that i can get a report of what is needed to be ordered! Those few features only scratch the surface of what ShipHero can do! There are so many useful tools to use and i find myself discovering a new feature everyday.

The best part of all is the amazing support they have. Any and all questions i have asked, (there are quite a few), they were able to answer right away! Even for someone like myself who is fairly new to all of these management apps, they respond quickly and with lots of detail to make sure i understand and left me feeling more confident by the end of each conversation.

So if you are looking for a solution to any and all of your inventory and shipping needs, then look no further! The more you use ShipHero the more you will love it and be happy that you made the right choice. Thank you ShipHero!

-Dan Ruta-
www.Gard.in

Gardin Warehouse
United States
21 days using the app
March 21, 2023

The Customer Service is Excellence.

our Shiphero Agent Brandon Hoisington went above and beyond in helping integrate our shopify to Shiphero.

highly recommend their services!!

HITKOR
United States
6 months using the app
February 18, 2015

I can't tell you how nice it is to be able to streamline shipping. The developers at shiphero have put in a ton of time to make sure shiphero works the way I need it to..

Can't recommend enough

Fortune Cookie Soap
United States
29 days using the app