ShipInsure Shipping Protection

ShipInsure is top tier: from onboarding, customization, claims, and check-ins, their team is super responsive and helpful. I wanted to customize the widget in our cart so that it was abundantly obvious ShipInsure was optional. Despite this being a bit of an unusual request, they implemented all our requested changes and we are still at the top end of adoption rate for their benchmarks. They've also been super open to feedback and input on improving the platform and insights for future offers. If you're a growing brand looking for an excellent way to improve customer experience and reduce the inevitable losses from USPS losing your packages, ShipInsure is a no-brainer.

We’ve had a great experience with ShipInsure. It’s easy to use, reliable, and has helped simplify our shipping process.

One of the biggest benefits for us is that it has significantly reduced the back-and-forth between our operations team and customers when it comes to shipping issues. It makes the process smoother for everyone and saves our team valuable time.

Overall, we’re very happy with ShipInsure and would definitely recommend it to other businesses.

After being with one of ShipInsure's competitors for a few years, we made the switch earlier this year to ShipInsure, which has provided some much needed flexibility and customization capabilities we did not have with our previous solution. They are very attentive to our needs, timely in their response time, and very easy to work with. We are impressed!

It’s been great working with the ShipInsure team to offer this added protection to our customers. The support and communication throughout the launch were excellent, and the team has always been available whenever we’ve had questions.

What is amazing too is that it’s genuine insurance: if an order goes missing, there is reimbursement for the product’s full retail value, rather than simply its cost value. Our customers appreciate the added peace of mind, and we also love how the service helps encourage repeat purchases. Highly recommended.

We've tried a few shipping insurance providers and this was by far the easiest install. The team is super responsive and we love the dashboard. If you're considering switching this is the easiest tech switch you'll make all year.

Awesome shipping protection tool. Seamless integration, great customer experience, and lightning-fast claims resolution. It has saved our team a ton of customer service hours!

The ShipInsure team was WONDERFUL and very helpful when getting the app set up, and prior to as well.
They were very detailed and made sure we understood the process as well as how the billing worked.
I really enjoy how easy it is for our customers to purchase insurance as well as submit a claim on their own without our help. It is easy for us to file a claim on their behalf if needed.

We have been hoping to use this program for over 2 years now, and now that it has been implemented we couldn't be happier!

-Easy to use
-Easy to understand
-Easy for customers
-Affordable
-Quick friendly help from the team if needed

awesome service and the people who work there actually care and work with you

We used another shipping insurance service before and switched to ShipInsure and are delighted with the turn. Our point person is always super responsive and customers rarely reach out to us for additional support with their claims. ShipInsure is responsive and makes us feel valued!

This app takes care of Shipping Protection and has amazing customer service - both for technical support and when customers have to actually make a claim. They are fast and communicate everything well.
We discusses a few things, amongst them also a customization of the widget and they were accommodating and quickly implemented it.

Highly recommended!