Reviews (67)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
August 8, 2024

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Tom Baine
United States
27 days using the app
July 1, 2024

The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.

Exquisite Designs Home Décor
United States
3 months using the app
November 3, 2023

We have had an awesome experience so far with sales and customer service. The application makes it much easier for us to file claims. In the past it was a bit of a headache but this saves time and money! Highly recommend!

Polkadog
United States
11 days using the app
October 23, 2023

The top-notch customer support set ShipInsure apart from other similar companies from the beginning. The ability to meet and talk to their team from initial demo to setup to trouble-shooting after installation is what helped us know we made the best decision to partner with ShipInsure.

ShipInsure does precisely what it promises - it eases your shipping headaches. They take care of the time-consuming customer service issues that pop up with lost, damaged, or stolen orders with ease. We highly recommend using ShipInsure!

Rosy Rings
United States
About 1 month using the app
December 10, 2025

Amazing for fulfillment, been using them for a year and have had no issues so far.

Better Rhodes
United States
11 months using the app
August 28, 2025

We recently switched over to ShipInsure and are incredible happy with this service and support. It ties in seamlessly to our customer service portal as well. And the transition has been wonderful, thanks to Drew and Morgan!

Pasturebird
United States
2 months using the app
August 20, 2025

Great customer service and easy to work with!

Myster
United States
3 months using the app
May 13, 2025

Noah & Drew are great! Very informative and mostly clear and easy to talk to.

WHO DECIDES WAR
United States
About 1 month using the app
April 29, 2025

Excited to use ShipInsure. Handling claims has always been a nightmare. Onboarding incredibly smooth. Noah is awesome.

Abby Lane
United States
3 minutes using the app
April 7, 2025

Noah's support made this a great experience. It's a big relief to know that our customers with shipping issues are getting a great experience.

ValueMacs
United States
About 3 years using the app