Reviews (67)
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It doesn't work at all, they only take data from the store and don't give anything
Hi SemilacUSA Team,
We’re sorry to hear this and understand how frustrating your experience must have been. To clarify, we don’t collect data without delivering value. Our platform is designed to help brands reduce support load and protect revenue, not take from them.
If setup didn’t go as expected, we’d be happy to handle the full implementation at no cost. You can reach us anytime at merchant@shipinsure.io. We’re here to help.
- The ShipInsure Team
Great app. Set up was quick and easy. Team has been helpful. Working great so far.
Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!
Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.
Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.
This program is great! It's nice to know my team does not have to worry or waist time filing claims for missing packages
Great App Claims have been made and approved very easy for customers and vendors to use! A++ Love it
Hello,
Thank you for taking the time out of your day to write us a great review. We are happy to hear you had a very easy experience with our ShipInsure app. ShipInsure prides itself on offering peace of mind for merchants and their customers through our package protection.
Would mark it zero stars if I could. App causes variants to not work with certain themes in shopify and their support was zero... Been a couple weeks and still no reply other than wanting to know what I removed the app.
Very responsive, easy to set up, and promptly took care of all the customization features that I needed.
Customers have been happy with the claims process and it feels good to have the peace of mind that lost or damaged packages don’t come out of my pocket.
Thank you for the positive review! We're glad to hear that we were able to meet your needs and provide a hassle-free experience. Customer satisfaction is our top priority, and we're happy to know that our service has been well-received. We appreciate your business and look forward to serving you in the future
Customer service is great and very responsive. I do like this app, however, they do not cover shipping + taxes for customers, which other apps do. They said they are going to update this in the future. I am going to stick with them because I do feel like they have a lot of potential and I do like how easy it was to install.
Hello,
Thank you so much for taking the time to leave us a great review! We're glad you're enjoying our app. We’re constantly trying to improve our app and your feedback is very important in doing so. So if there’s anything else you can think of that would make it better, please let us know!
