Reviews (102)

Overall rating
4.4
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a key driver of growth, enabling them to focus on product and marketing while it handles fast, accurate fulfillment. They praise the seamless Shopify and multichannel integrations, intuitive dashboard, strong inventory tools, and clear cost visibility. Onboarding and ongoing support are frequently described as excellent, with dedicated contacts. Many highlight reliable scaling during volume spikes, helpful add‑ons like MonkProtect, and modern, automated facilities.

Edited October 14, 2020

By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause i've done business based on their empty promises. Very poor service in terms of responding clients concerns; when they are going to ship out and send packages, it will take so long! They are not fast and very unreliable. Customer receives wrong items & colors; damaged items and others. Lastly, shipping fees are very costly, not worth with what you paid for in their bad service.

Sweet Vibes
United Kingdom
About 1 year using the app
January 17, 2025

RoC® Skincare
United States
Almost 3 years using the app