Reviews (74)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
September 20, 2019

Through its robust carrier rules and segmentation, we have been able to present competitive shipping options that make sense for both our B2B and B2C customers. The date and time feature is a real differentiator in our industry. Technical support and overall customer service has been extremely helpful; both in the initial setup and overcoming technical obstacles. Great app!

Arbor Scientific
United States
9 months using the app
November 17, 2021

ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!

White Oak Pastures
United States
11 months using the app
ShipperHQ replied November 17, 2021

Thanks for sharing and for being such an awesome customer! We're thrilled to hear such great feedback about our support teams' level of service. We know shipping can be hard and often times a key blocker. We're glad to hear that ShipperHQ could help to solve that for you.

March 1, 2023

ShpperHQ provides a simple interface to the complex problem of different types of shipping. We use ShipperHQ for their advanced features for dimension shipping that helps control our cost and be able to ship from multiple warehouses based upon where our inventory is located. Our setup was a little complicated, but their customer service staff was very helpful in setting up the shipping rules we needed.

TCH Hardware US
United States
About 2 years using the app
ShipperHQ replied March 1, 2023

Hi there, thank you for sharing your experience with us! We're thrilled to hear that our advanced features have helped you overcome your shipping challenges and that our customer service team was able to assist you with the setup process. We appreciate the kind feedback and are always here if you need anything. Thanks!

September 19, 2019

Indispensable. This is the ultimate shipping app. Showing customers the guaranteed delivery date with their rates has cut down on customer service calls and boosted conversion. Dimensional weight calculations are dead-on perfect. Finally... I cannot say enough great things about the level of support. ShipperHQ is the best. We used it for 5+ years on Magento and are so very happy to keep it now that we've migrated to Shopify.

Joanne Hudson Basics
United States
About 1 month using the app
February 19, 2025

Anthony Cantabrana provided exceptional customer service! He was incredibly helpful, answered all my questions thoroughly, and was always available to take my calls. His support made the entire process smooth and stress-free. Even though we didnt end up using the app it was Five-star service—I truly appreciate his help!

SVI Service
United States
9 days using the app
ShipperHQ replied February 25, 2025

We really appreciate you taking the time to share this! Anthony is a rockstar, and we’re so glad he could make the process easy for you. Even though you didn’t end up using ShipperHQ, it means a lot to hear that you had a five-star experience with our team. If you ever need shipping support down the road, we’d love to help. Wishing you all the best!

February 26, 2024

Nothing comes close if you want complete control over your shipping options!

RDO Kitchens & Appliances
United Kingdom
11 months using the app
ShipperHQ replied February 27, 2024

Thanks for the stellar review! Thrilled you're loving the control ShipperHQ offers. We're here if you need us. Cheers to your success!

February 23, 2024

ShipperHQ is a game-changer for e-commerce businesses. Its user-friendly interface and robust features make shipping management a breeze. With ShipperHQ, merchants can easily customize shipping rates, options, and delivery methods to fit their specific needs. From calculating real-time shipping costs to offering discounts and promotions, ShipperHQ streamlines the entire shipping process, enhancing customer satisfaction and boosting sales. Its reliability and efficiency make it a top choice for e-commerce ventures of all sizes. If you want hassle-free shipping solutions, ShipperHQ is the way to go!

George Stone Crab
United States
About 3 years using the app
ShipperHQ replied February 27, 2024

Thank you for your fantastic review! It's rewarding to know ShipperHQ is streamlining your shipping process. Let us know how we can continue to support your e-commerce journey.

January 30, 2026

Our company has used ShipperHQ for many years now, dating back to our site launching on Magento 1.9. We're now on Shopify and continue to be impressed with their technology. What I like the most about ShipperHQ is the ability to create rules that give us an incredible amount of control over what rates are shown and when. Stuff like No Fedex Home if its a PO Box or to AK/HI/PR, blocking certain items from shipping to certain locations, the ability to "tweak" pricing with adjustments. It gives you so much control.

Wholesale Chess
United States
5 months using the app
ShipperHQ replied May 4, 2026

Thank you for sharing this. That level of control is exactly what ShipperHQ is built for and it is great to hear it is working the way it should for your team!

November 19, 2025

We've been using ShipperHQ for 5 years now. It's been great for our customers.

Support has always been very helpful in helping us accomplish some of the oddball issues we come up with.

If you are totally new to this type of software, it will take some time to learn but most everything is fairly straight forward.

Collins Flags
United States
4 months using the app
ShipperHQ replied November 19, 2025

Thank you for the 5-star review. We're so glad ShipperHQ continues to deliver value for your business and your customers.

Big thanks for the shoutout to our support team. Appreciate your continued trust!

July 24, 2025

The ShipperHQ app allows us to offer our customers specific shipping options and carriers at checkout based on what is in their cart. We have a wide variety products that vary greatly in size and price. This app allows us to set up complex rules for our shipping options. We've not found any other Shopify app that allows us the same functionality. It's also been very reliable, without any downtime in the 5 years we've used it. This is very important in an app on the checkout page!
The ShipperHQ support team is very responsive and always helpful. Recently we switched to a new LTL freight carrier. The ShipperHQ team guided us through adjusting our settings to add the carrier. When we ran into difficulty the support representative, Michael, scheduled a meeting and walked us through adjusting our settings until we got the result we were looking for.

trueCABLE
United States
Almost 7 years using the app
ShipperHQ replied July 30, 2025

We really appreciate you taking the time to share this review! We’re thrilled ShipperHQ has been able to meet your complex shipping needs and remains a reliable partner in your business growth.

We’re also pleased that Michael and our team could assist with the switch to your new LTL freight carrier. Ensuring a smooth customer experience is always our goal, and we’re glad we could help you make the necessary adjustments. Thank you for your continued trust.