Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as an easy, intuitive shipping tool that’s simple to train staff on and scales with growing stores. Many report cheaper label rates than USPS, Stamps.com, and Shopify, plus flexible per‑label pricing. Merchants like bulk label creation, multi‑carrier support, and seamless Shopify integration with automatic tracking. International shipping and customs are described as very simple, and support is often praised as fast and knowledgeable.
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Simple pay as you go pricing, good integrations, and support ZPL II label formats. What more could you ask for?
I would also give this ZERO stars if I could. They provide the worst customer support. Even if you write in, they will not answer.
Glad we were able to connect over the phone! Apologies again for the delayed response - we are working on hiring more advocates to make sure we can work with all of our customers in a timely manner. We have also opened up chat in our help center, catch us there if you've got any more questions!
Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez
Thank you for taking the time to speak to us on the phone today. I'm glad we were able to clarify further. If you have any further questions let us know!
Was amazing for a while, but they just lost the ability to offer Media Mail. Unfortunately this renders them useless for many small businesses.
Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.
Hello,
Thank you for leaving this feedback and we're so sorry to hear you were running into trouble in Shippo. We also apologize for the delays you ran into. We strive to get back to all of our customers in a timely manner and we're very sorry for the delay you experienced over the weekend.
Looking over your correspondence with Scott and Alex, it does appear they offered a solution and this issue is now fixed.
We're delighted we could resolve this issue for you.
In the future, you can reach our Support Team M-F from 9AM-5PM via our live chat and phone options. You can access these by logging into your Shippo account and clicking on the "Help" button. We do not offer live support on the weekends but have a weekend team who is ready and available to assist through email.
Thank you,
Shippo Support
This app has been messing so badly our inventory, we had to hire someone full time to deal with the angry customers. I've had no support at all from the app and it works 4days/5
Hi there!
Thank you for leaving your honest feedback about the Shippo app. We take all this feedback very seriously and use it to improve our system. It looks like you've been speaking with some of our awesome reps and everything is working for you again! If you run into any further trouble, please let us know! We're always happy to help!
Thanks,
Shippo Support
I've tried a few of the shipping apps and I'm quite shocked to see this app with a lower review rating than some of the others. I've been using it for several years and it does what it should be doing. Print labels in bulk!
Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.
Hello,
Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for any issue and are happy to help take a look at your settings to ensure everything looks correct. We can also work with our partner, UPS, to make any changes needed to your account to ensure your name is not reflected.
With that said, we are unable to locate contact information for you in our system.
Will you send us a message at support@goshippo.com and let us know your login e-mail used for your Shippo account? That will help us get to the bottom of the issue as soon as possible.
the product is ok, but contact options are terrible. there is no online chat or phone number, if you have an urgent query like your account is on hold due to the stupid credit card renew not working, you just gotta send an email then sit and wait [24 hours now] while your packages go nowhere :(
Our company CycloneInks.com uses Shippo exclusively for all of our shipping needs! Overall they are a great business partner! As with any partner or tool in your business, there is always room for improvement. That is the only reason we left only 4-Stars....They are not perfect, nor is any business, and there can be improvements that could make them even better!
