ShipStation Orders & Inventory

Manifests with Canada Post are currently broken, 6 weeks and counting. This review will be updated when they fix it. Until then, the app is not fully functional for Canada Post.

The integration is straight-forward but lacks the ability to configure it to specific needs. For example, we operate a warehouse that both ships and provides for local pickup. The integration will not import anything without a shipping address, so we can't use it for operations (only shipping). Additionally, the frequency of sync is variable. It is fast in the morning, but slow in the afternoon (busy time). You can manually sync, but again that isn't a good operational solution.

This app has definitely made shipping easier for us. The software allows auto import of customer data from many sites and shipping rates are automatically applied if filters and rules have been set up. However I'd caution anyone who is looking for shipping software to shop around. Shipstation offers no phone support, the software has difficulty automatically splitting applying shipping rates to orders containing multiple items, and the bulk import tool sucks. This means that if you have lots of customers that buy multiple items, you're still doing a lot of manual sorting. Also, if you run a Kickstarter campaign, for example, and need to import several hundred orders VIA .csv, you're going to run into problems.

I never got a chance to fully use Shipstation because the interface was not user friendly and it didn't immediately connect to my store. By the time support called me to help me out, I'd already moved on to a different app and had shipped many packages. It's unfortunate because I'd already loaded all my shipping accounts.

I found the app worked okay and didn't have any problems, but in the end I didn't find the extra cost and added steps to be worth it. Perhaps my volume wasn't high enough to see the benefits but I found just using Shopify's system to carry out my orders and arrange shipping to be easier and cheaper.

RARR Sportswear
www.rarr.com

To expensive for that it does. I hate that i had to increase my plan to ship more orders. Not really worth

When it works I love it. But unfortunately I have more problems getting it work that it's worth. Looking to switch to something else that I can just use and not have to switch browsers, refresh, log out and back in all the time and just hope it decides to finally work. Wish I didn't have so many issues because the system is great but I waste more time trying to buy labels than anything.

Very useful platform with lots of customization. Makes things easy on the back end but they seem to have completely abandoned ship, so if you need support you can't find it. No one answers their support emails. A shame! I hope someone can start looking after this again so I don't have to migrate to another platform.

I've been using shipstation for about 3 years. While works well, as you grow you see it's limitations quickly. I went from 3 shipments a day to 60 and I can honestly say, I'm not impressed. Lacking features: 1. doesn't automatically pick the lowest shipping rate if you have multiple courier accounts; 2. fails to pick up HS codes for international shipping; 3. may not pick up sale prices and country of origin for customs. Those are my 3 biggest pet peeves.

The app is good, but good luck if you need help from their support. We just had a simple request for them to delete our shipping carriers so that we could re-add it under a different username and password, and we've been waiting for a week now for them to respond. We can't use Shipstation until they complete our request, so we are "dead in the water" until they choose to help us.