Reviews (38)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
June 28, 2023

What a pleasure to deal with! The process has been seamless since we began and the customer service is incredible! We'v tried 3 insurance companies in 3 years and this is by far the best. Don't hesitate!

Trust Fund Beauty
Canada
4 months using the app
August 30, 2022

We are currently using Shiptection to cover lost bags. The customer service has been awesome! They email back right away and we've loved working with them. If you're looking for a better alternative to Route, this is it!

OTG|247
United States
4 months using the app
September 9, 2022

ShipTection has been great! Customer service has been very quick to respond to any questions or situations that we run into, although we haven't had many problems at all! Happy to suggest them to others looking for a shipping protection option.

One Loved Babe
United States
7 months using the app
June 1, 2022

So far we are very happy with ShipTection. Everything has been great, customer service, support and communication. Really happy to work with Will and the team rather than some of the more corporate type alternatives. Highly recommend ShipTection.

Starseed Designs Inc.
Canada
2 months using the app
February 17, 2022

The ShipTection team is excellent! We had a few hiccups with the initial install, however they were very responsive and resolved all issues quickly. Filing claims is easy for our team as well as our customers. Definitely worth the switch from Route.

doraihome
United States
About 2 months using the app
June 3, 2022

Seamless integrations, with expedited claims processing way better and faster then other large provider with no stress of massive group payments being taken out and non scheduled times great billing great company love having them protect our customers shipments and our customers think the same

Do it yourself Transfers
United States
4 months using the app
August 28, 2025

Very easy to work with, great product and great team. Highly recommended.

Ozlighting
Australia
Almost 2 years using the app
July 2, 2025

We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca

Fun Foods Canada
Canada
About 1 month using the app