Reviews (132)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a powerful way to turn a Shopify store into a multi‑vendor marketplace while handling complex shipping. They like centralized vendor management, commissions, payouts, and automated order routing with multi‑carrier integrations and real‑time tracking. Many report big time savings, smooth sync across multiple stores and platforms, and highly customizable workflows. Support is frequently praised as fast, collaborative, and deeply involved in tailoring solutions.
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My experience with Shipturtle has been a mix of positives and not so positive challenges. On one hand, the platform does offer useful multi-vendor functionality, and the concept of customizing it for my barter marketplace is exactly what I needed. On the other hand, communication and timelines have sometimes felt unclear, which made the process more stressful. If they can tighten up their updates and project management, I believe Shipturtle could be a very strong partner.
I did however, have high hopes for working with Shipturtle, but my experience hasn’t matched the expectations that were set. After paying for a customization project, communication dropped off and I’ve struggled to get regular updates on progress. As a small business owner, this lack of clarity is frustrating, especially when I’m on a timeline to launch. I still hope the team delivers, but right now, I can’t recommend them without caution.
Hello Linda,
Thank you for taking the time to share your feedback. As per our correspondence, the project was completed within the agreed timelines, and we’re glad to know you were satisfied with the output.
At ShipTurtle, we follow a structured process for all customization projects. Once the scope is defined, we prepare a detailed PRD (Project Requirements Document) before starting development. This step ensures clarity for both sides and typically takes more time than the actual coding.
In your case, you had requested to view the project live in phases — which many business owners prefer — but as we explained, development can only begin once the PRD is finalized.
As per our last communication, you were happy with the completed work and have requested us to keep the project on hold while your overall launch is delayed by about three months. We’re happy to accommodate that and will be ready to resume whenever you are.
