Shogun ‑ AB Testing
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Doesnt allocate traffic evenly, sending 3/4 bos to A, leading to unusable test results.
Support team published a theme without our approval
Hi Tim,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this experience has been.
I’d like to clarify one important point: we do not publish a theme without your approval. Can you please confirm which theme you would refer to, or would you be referring to the activity log?
Regarding the traffic split you experienced, we completely understand how this impacted your confidence in the test results. As mentioned previously in the email thread by my colleague, James, we have identified cases where bot traffic can skew experiment distribution by behaving like normal visitors. This is something our team is actively working on improving, so test data remains reliable.
We truly appreciate you raising both of these concerns and giving us the chance to investigate and also process a refund for both your invoices.
We'll look forward to hearing back from you on the same email thread so that we can look at the other concerns for you.
Thanks for your support.
Sweetan | Client Services
Shogun
Great A/B testing and very simple to use. I had a question and Sweetan helped me out and went in depth. Thank you
Hi there, Thanks for taking the time and leaving us a review.
I am so glad that I was able to help and answer the question. We are here to help and if you bump into any issues, please don't hesitate to reach out.
Thanks for your support.
Sweetan | Client Services
Shogun
Great app! Helped us pull another 12% on our best-selling product.
New Pricing testing function is really cool too.
Great support team.
Wow! That’s amazing to hear! 🚀 A 12% lift on your best-selling product is a huge win. We’re so glad the new Pricing Testing feature is delivering value for you, and it’s great to hear our support team has been there when you needed them.
Thanks so much for sharing your results. We’re excited to keep helping you grow!
Sweetan | Client Services
Shogun
I am very impressed with this plugin.
A/B testing used to be so complex and expensive. This makes it so easy, you dont even need a developer. Well done guys.
Thank you so much for the amazing feedback! We’re thrilled to hear the app has made A/B testing easier and more accessible for your team. Making powerful optimization tools simple to use without needing a developer is exactly what we aim for.
We really appreciate your support and are excited to keep helping you test, learn, and grow!
Sweetan | Client Services
Shogun
it f*cked up a live theme. Now I have to figure out what to do in the middle of the day while traffic enter the broken theme.
Hey there, Kevin.
We are sorry to hear about the issues that have led to this experience and review of our app.
We want to understand the issue better so that we can analyze and help you better. When we checked the internal logs, we noticed that our AB testing app was installed and the Pro plan's trial was selected.
You then upgraded the free trial to our Unlimited plan in order to run the Price test.
You ran the theme modification, which is required to run a price test. It looks like the theme modification was completed correctly.
We then notice that you left a review, and then deleted the test that you were working on.
Could you please help us to understand what issue you were noticing on the live theme?
I also don't see any support outreach, as our team is more than happy to help.
Our product team has reached out to you via email, and I am reaching out in a separate email thread to gather some additional information and gain some clarity so we can help. We would greatly appreciate it if you could reply to us.
Thanks for your support and understanding
Sweetan | Client Services
Shogun
As the CEO of a mobile app company, I recognize the crucial role A/B testing plays in enhancing user experiences, driving revenue, and refining our products and services. For me, the A/B testing feature from Shogun has been a reliable and straightforward tool for this purpose. The app is remarkably intuitive and easy to set up!
One aspect that stands out to me is their excellent customer support. The team is responsive and always willing to help, which is invaluable during the testing process. They are also open to hearing feature suggestions, showing their dedication to improvement and user feedback.
Hey there, Vanessa. Thanks for stopping by and sharing your feedback in the form of this amazing review. ❤️
We are super glad to hear that our A/B testing app has been a reliable and straightforward tool when it comes to driving revenue and enhancing user experiences. Your kind words and feedback helps us to continuously improve the app further so that we can enhance your experience as well.
Thanks for testing the app and we are happy to hear that it has been easy to set up. Our support team is always here to assist you and yes, we value your suggestions. Please don't hesitate to share them with us.
Let us know if you bump into any issues and we will be happy to assist you. Appreciate your love and support. 😊
Sweetan | Client Services
Shogun
really good, super easy to use
Thank you for the great feedback! We’re so glad to hear you’re finding the app easy to use. That’s exactly the experience we aim to create. We really appreciate your support!
Sweetan | Client Services
Shogun
AMAZING
Hi there, thank you so much for leaving us a review.
Sweetan | Client Services
Shogun
Great app for testing landing pages and product offers, super handy for quick A/B tests on Shopify, and the results are easy to understand!
Thanks a lot for the awesome feedback! 🙌
We’re so glad the app is making your A/B testing easier and helping you optimize landing pages and offers. Here’s to more winning experiments!
Please let us know if there is anything that we can help you with. 😊
Sweetan | Client Services
Shogun
We had some issues at first, but the app runs smoothly now. Their customer service is excellent, and it’s clear there’s a strong, dedicated team behind this product.
Hi there, Jesse. Thank you for sharing your experience!
We’re glad everything is running smoothly now and that our support team could assist you. Your kind words about our team mean a lot. We’re dedicated to making sure you have the best experience possible! 😊
Please let us know if you bump into any other issues and we'll be here to assist you.
Sweetan | Client Services
Shogun
