Reviews (1,971)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes it easy to turn basic Shopify stores into fully customized, responsive sites with a drag-and-drop editor. They highlight flexible page and section building, reusable templates, built-in A/B testing, and SEO-friendly layouts that save time and money versus custom coding. Many praise its stability and ongoing improvements, and consistently describe customer support as exceptionally fast, patient, and hands-on.

April 15, 2019

This app is flatout amazing! I created stellar looking, high converting PDPs with ease! Also very useful for blog articles, etc. The Only thing I would like to do is duplicate existing PDPs - would be a huge timesaver. Otherwise great functionality! Keep up the good work guys! :)

So schmeckt Erfolg
Germany
3 months using the app
Shogun Labs, Inc. replied April 15, 2019

Thanks Stephan! I'll email you separately to get some further clarification on the PDP feature improvements. Snippets and page duplication should help with this, but I would love to hear about a better way. Thank you very much for the feedback. Glad to hear the conversion rate is up! - Nick (Cofounder, Shogun)

Edited October 6, 2020

Very bad Customer Support. Making a fool of us for last 1 month. Neither doing anything nor admitting that they cannot resolve the problem. Really sad. We are very old user of this app. Earlier we had good experience with the customer support, dont know what happened to them now.

Saurabh Mittal
India
Almost 5 years using the app
Shogun Labs, Inc. replied October 6, 2020

Hey Saurabh,

I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.

The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.

Thank you so much for your continued patience and we will be in touch the moment we have an update.

Please let us know if there is anything else that we can do in the mean time.

We'll be in touch soon.

Kalen | Team Lead, Support
Shogun Page Builder

August 1, 2021

I was sooooo impressed with the customer service I received when I was trying to set up my first landing page. They responses were so quick, and I really appreciated the little videos that were sent - the details were excellent! Can't wait to see what else I can do with this app!

CuteKidStuff.com
Canada
About 20 hours using the app
Shogun Labs, Inc. replied August 2, 2021

Hello there! Thank you so much for the review. I'm really glad to hear you had a great experience while building your first landing page. We aim to be as supportive as we can and I am happy to hear that the tutorial videos were useful.

Please do let us know if we can be of any further assistance! 😊

Sweetan | Team Lead | Support

March 16, 2016

Amazing app for one and secondly the best customer service I've ever experienced. I needed another function in the app and while most would then spiral into weeks of debate over it here it was DONE IN LESS THAN 24 HOURS!!!! Simply amazing. Can't recommend highly enough! THANK YOU!

Highborn London
United Kingdom
8 days using the app
March 4, 2021

I am thrilled with this app and the customer service. I experienced a coding issue caused by another app that was not allowing collection pages to load on the site. James quickly responded and Charles quickly went out of his way to find a solution. Great communication and service!

L'Atelier Global
United States
7 months using the app
Shogun Labs, Inc. replied March 9, 2021

Thank you for your review! We really appreciate your kind words, I'll be sure to pass your review onto James and Charles!

Karl | Team Lead, Technical Support

March 19, 2020

Using Shogun has been so helpful in creating beautiful and easy to use pages for my e-commerce site. Their customer support is fast and effective. Highly recommend this app to people that need to quickly manage their website pages without having to know code or higher a developer.

Forgotten Skincare
United States
3 months using the app
October 22, 2020

Shogun is simply a fantastic app. No matter which page you set up, there is a sea of possibilities with this app. It frees you from your template so you can set up everything you want. The team behind Superclubgame.com warmly recommends the app, and not least the fantastic support.

Superclub Game
Norway
26 days using the app
Shogun Labs, Inc. replied October 22, 2020

So glad to hear that you are enjoying using Shogun! We appreciate your kind words and recommendation.

Karl | Team Lead, Technical Support

August 24, 2020

Overall, Shogun has made it significantly easier to build nice landing pages for our company's website. On top of that, whenever I've had a question, they've been quick to respond, and their answers have been very helpful in solving the problem (shoutout to Justine for her help!).

Medity Health
United States
3 months using the app
Shogun Labs, Inc. replied August 24, 2020

Glad to hear that you are enjoying using Shogun and that our support team could help you out! I'll be sure to let Justine know that you left a review. Thank you for taking the time out of your day to leave this review!

Karl | Team Lead, Technical Support

May 17, 2022

Shogan's technical support team is the best I've ever worked with. Prompt with their reply, knowledgable and patient. I feel completely comfortable reaching out to them and I know it's not going to be a multiple hour ordeal. They have solved most of my issues in 15 min! Super great!

MISSION Boat Gear
United States
6 months using the app
Shogun Labs, Inc. replied May 18, 2022

The best you've worked with!? That's so kind of you to say, we really appreciate the compliment :-) So glad to hear that you're comfortable reaching out to us. Just let us know if anything else comes up.

Kalen | Team Lead, Support
Shogun Page Builder

October 12, 2018

This is a great app and allowed us to make tremendous headway on our website just using a designer. When we brought in a developer for final tweaks, they got us to the finish line. This reduced a significant amount of back and forth, saving money and time getting our site completed.

Musgrave Pencil Company
United States
4 months using the app