Reviews (1,973)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes it easy to turn basic Shopify stores into fully customized, responsive sites with a drag-and-drop editor. They highlight flexible page and section building, reusable templates, built-in A/B testing, and SEO-friendly layouts that save time and money versus custom coding. Many praise its stability and ongoing improvements, and consistently describe customer support as exceptionally fast, patient, and hands-on.

September 24, 2025

Ça pourrait être top si ça ne bug pas 9/10 ... C'est vraiment problématique et ça en devient inutilisable.

Hors d’Œuvre Collection
France
2 months using the app
Shogun Labs, Inc. replied September 25, 2025

Hi there, Mathieu. Thanks for sharing the feedback.

We are sorry to hear about the trouble.

Looking at your email addressed to our support team, it seems like an issue/conflict with the theme you are using and the way the template is being scraped in the editor.

I can see my colleague responded, and I followed up on the same email thread so that we can understand this and assist you further, or guide you in the right direction.

We'll look forward to hearing back from you.

Sweetan | Client Services
Shogun

July 31, 2025

Thank you so much, Sweetan! Your support has been truly outstanding!!

SONICWARE
Japan
About 5 years using the app
Shogun Labs, Inc. replied August 1, 2025

Thank you so much for leaving us a review.

I am glad I could help. 😊 We're thrilled to hear that you had a great experience. If you ever need anything else, we're always here to help!

Sweetan | Client Services
Shogun

July 3, 2025

Szybka odpowiedzieć w przypadku problemu

Electrowell
Poland
4 months using the app
Shogun Labs, Inc. replied July 8, 2025

Thank you for your feedback! We're glad to hear our team was able to respond quickly when you needed help. We're always here if anything comes up! 🙌

Sweetan | Client Services
Shogun

June 20, 2025

The experts responded very promptly! Any questions can be answered in depth!The loading speed has also been optimized to a certain extent. Great!

NuPhy
United States
Almost 5 years using the app
Shogun Labs, Inc. replied July 8, 2025

Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to assist you promptly and thoroughly. It's also great to know you're seeing improvements in loading speed — we're always working to optimize performance.

If you ever need anything else, we're just a message away! 🚀

Sweetan | Client Services
Shogun

June 12, 2025

Terrible!! Embedded codes on my entire website and my website is down for the whole day already.

Hipvoordeheb.nl
Netherlands
Over 2 years using the app
Shogun Labs, Inc. replied June 13, 2025

Hi Fleur!

Thanks for leaving your feedback with us. We understand Shopify support has given the impression that the issue you were experiencing with your checkout is related to our app, and the code that we have in your theme.

That same code has been in your theme unchanged since December 2022, and the nature of the issue you are experiencing does not relate to any function Shogun touches on. We've offered to help perform some real troubleshooting and requested collaborator access to have a look and await your reply.

James
Shogun Support

May 8, 2025

Works pretty good compared to other page builder, intuitive, not much bugs or trouble. Stable and enough options to do a lot.
Will need some adjustments to add a few interesting features..
Support team in great and fast!

Would not chose any other at the same price level

Vaga Bon Café
Switzerland
About 1 month using the app
Shogun Labs, Inc. replied June 9, 2025

Hi there, thank you for the great feedback! We're happy to hear that you're finding Shogun intuitive, stable, and feature-rich — and it means a lot to know we stand out among other options.

We also appreciate your note on adding more features — we're always working to improve and expand what's possible. And a big thank you for the kind words about our support team — we’re always here when you need us! :)

Sweetan | Client Services
Shogun

April 10, 2025

Intuitive user-friendly Handling of the app and if there are problems the Shogun support helps quickly in finding a solution

E-BIKE ONLY
Germany
Over 4 years using the app
Shogun Labs, Inc. replied April 23, 2025

Thank you so much for stopping by and leaving us this review. It means a lot and helps us to continue improving the app and your experience.

Our support team is always available to help. Please let us know if you bump into any issues. :)

Sweetan | Client Services
Shogun

January 23, 2025

Wonderful! The ease of use is great, but most importantly, the support is excellent. They responded in real time and solved my problem promptly.

TC楽器 - TCGAKKI
Japan
About 3 years using the app
Shogun Labs, Inc. replied March 14, 2025

That means a lot to us. Thanks for sharing your feedback.

Our support team is always here to assist you. Please don't hesitate to write back to us if you have any further questions. :)

Sweetan | Client Services
Shogun

December 30, 2024

Ich bin super zufrieden mit der App. Der Support hilft einem schnell und ist sehr kompetent. Die Seiten lassen sich super gestalten, auch als Nichtprogrammierer. Definitiv 5 Sterne.

WUNDERBAR! - wollig & kreativ
Germany
9 months using the app
Shogun Labs, Inc. replied January 13, 2025

Hallo, Jana. Vielen Dank, dass Sie uns eine Bewertung hinterlassen und Ihre Erfahrungen geteilt haben. Wir freuen uns sehr zu hören, dass Sie mit Shogun und unserem Support-Team so eine wundervolle Erfahrung gemacht haben.

Wir stehen Ihnen gerne zur Verfügung, falls Sie weitere Fragen an uns haben.

Sweetan | Client Services
Shogun

November 21, 2024

Excellent support, very responsive and comprehensive feedback at any time of day :)
You guys are top-notch!

SPINTAP
France
About 1 month using the app
Shogun Labs, Inc. replied December 4, 2024

Hi Jeff! Thank you so much for leaving us a review and sharing your experience here. It means a lot.

I will be sharing the feedback with our entire team.

Please let us know if there is anything we can help with in the future. 😊

Sweetan | Client Services
Shogun