Reviews (379)

Overall rating
3.6
Counts per rating level
  • 34% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 45% of ratings are 1 stars
March 21, 2025

***BEWARE*** Order Printer DOES NOT print the orders in correct sequence. This is a known issue that we have worked through with Shopify and Order Printer Support. However, they refuse to fix the issue.

Because of this, your Packing Slips will print out of sequence. This is obviously a terrible problem because your slips will get matched up with incorrect shipping labels and your products will ship to the incorrect address. When it happens to one order, it necessarily impacts another order as well.

It has wreaked havoc on us and we've tried out best over many weeks to get Shopify to correct this issue, but they won't. They know it's a problem too, which makes it even more frustrating.

Little Seed Farm
United States
9 months using the app
March 5, 2025

Can't print from my Ipad or phone, option doesn't even appear at the end of sale process and I can't edit the options of where order printer is visible.

Chester Tile Studio
United Kingdom
About 4 hours using the app
January 10, 2025

I'm based in the UK and couldn't find a good way to generate an invoice for a customer after taking payment. Most business customers will request this for their records.
This is really handy because I can easily customise the template to make it UK-compliant. Now I can easily print to pdf to create an invoice that I can email on demand.
I'd give it 5 stars if it was integrated with the order page.

Printographic.co.uk
United Kingdom
39 minutes using the app
January 9, 2025

As others have said, the app is really lacking. The rollout was bad, as usualy for Shopify.

Admittedly many of the issues people have with the app are actually issues with what Liquid variables exist and not the app itself, but the app could have at least tried to fill in some of the gaps.

They also disabled the < javascript > and < script > tags, so we can't even use javascript to try and bridge some of the functionality gaps present in Liquid! The legacy app supported it, why not the new one?

The 64kb limit is ridiculous. What is this, the 80s?

Support says it's an SQL limitation. Nonsense. SQL has multiple different storage types for text data. Shopify has chosen to continue using the regular TEXT type which has a size limit of 64kb.
They created this new app so they could move to a new "tech stack". There was nothing stopping them from moving to use MEDIUMTEXT as the storage type for order templates. MEDIUMTEXT has a 16 megabyte size limit.

Don't say they are concerned about data storage. The absolute disaster mess that is the Image Library proves they don't care about how much they are storing. Otherwise they wouldn't duplicate all images attached to products created by CSV upload. My library over 10k duplicate images because of their nonsense.

Let us have larger templates. It is the least you can do.

Freedom Bakery
United States
8 months using the app
December 14, 2024

Works fine. Update transferred our templates across and is good. Maybe suggest a way to view what html changes look like as you write the code.

Holi Boli NZ
New Zealand
12 minutes using the app
December 1, 2024

So much better than the previous app. Includes everything that we wanted and then some i.e. auto-complete fields, code validity checks, flexibility, preview-before-save mode, select an order to check the output of first before saving.

Managed to add the order note, images (logo) custom attributes, a nice message to those that leave a tip, conditional items e.g. gift message, formatted with css - complete with flex, backgrounds, rounded corners and emojis.

Love it. Thanks Shopify.

City of Aberdeen Distillery & Gin School
United Kingdom
About 3 hours using the app
November 25, 2024

Very limited, cannot even changed the date translation wich is very basic. A lot of back and forth communication for nothing at all. Don't waste your time.

École des dirigeant(e)s HEC Montréal
Canada
10 days using the app
November 16, 2024

Still does the job for me. Very customizable templates using a little Liquid. Like most shopify apps, it's neglected. Seems like they prefer to make money taking a cut from developers doing what Shopify could (or should?) easily do?

RopesGear.com
United States
5 months using the app
October 14, 2024

Just an echo of what others have said; this app was fantastic when it was privately owned and developed. Since Shopify has taken it over, I've had nothing but issues. One day, without making any changes, my templates refused to print properly - thankfully a Shopify developer popped in and was able to fix whatever they had mangled. Last week, again out of nowhere, none of my product photos are printing. Code looks fine, but clearly they touched something because not even the native templates will display product images. Now I'm spending an hour arguing with a chat agent who wants me to hire a developer to fix this issue; despite the fact that I've said repeatedly this is a Shopify-supported app. Ugh. If there were another alternative, I would take it.

Wicked Bride
United States
5 months using the app
October 7, 2024

Please fix this issue as soon as possible
When i go to second page ,first page orders get deselected

Express Changos
India
24 days using the app