Reviews (401)

Overall rating
3.2
Counts per rating level
  • 47% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 28% of ratings are 1 stars
September 2, 2013

Ive been using it in-store for a few days. Great alternative to Vend although some features do need to be added on.
Using my own Credit Card terminal without a problem. Just have to do the processing separately on the terminal and not on the iPad.

Whimsigirl Design
Malaysia
5 days using the app
December 12, 2020

This is a great app! I love having my online store and POS inventory integrated in one place. Just wish I could edit unpaid orders from the POS rather than having to create a new order each time (ie. my employees run balances). ALSO is there curb-side pickup option from the POS?

Crafted Decor
Canada
5 months using the app
June 9, 2023

I'm sure this app works fine if you're using Shopify Payments, but when you can't they make you do a workaround to mark orders as paid. This also means that you have to enter amounts manually into the pin terminal, and this subsequently creates mistakes and is generally a tedious task.

Mail & Female
Netherlands
Over 2 years using the app
Shopify replied June 13, 2023

Hello Mail & Female, thank you for your feedback. We understand that you are not using the Shopify Payments Gateway and are experiencing issues with using our card readers with the POS app.

To use our card readers with the POS app, you will need to set up the Shopify Payments Gateway. However, if you prefer to use a third-party gateway and buy a card reader that is not from Shopify, you can still do so. You will need to set it up as a customer payment type, and you can find more information about this in our help center.

Please know that Shopify POS tracks the fact that there was an order and the amount of the order, while the external credit card terminal actually processes the payment separately from Shopify. Using the custom payment option in the POS app would be specifically for record-keeping purposes.

January 23, 2020

Since the second to last update earlier this week, POS App no longer functions properly with PopM Till. Transaction is completed, the cash drawer won't open automatically (as it should for cash) and receipt won't print until I close the app and restart it, for both actions. Please fix this.

Girlguiding North West England Shop
United Kingdom
About 3 years using the app
August 28, 2013

It's beautiful and almost perfect. This is the app we have been waiting for. Been using it all day. We can now manage both online and retail stores together. Finally. It looks great and works well. Here are the only things we still need: 1) Ability to add our own processor other than Stripe or get Stripe to accept ecig merchants.

Vape Dojo
United States
About 5 hours using the app
December 2, 2021

I really love the POS app. I use it on my iPhone during my pop-up events. Since upgrade to iPhone 12, though, my tap and chip no longer will connect. I've seen this is a common issue on various message boards, etc, with still no resolution. Luckily I still had my chip + swipe that I can use, but it's frustrating not being able to take digital payments like google and Apple anymore.

Lil Boat Boutique
United States
About 4 years using the app
November 28, 2015

We use this all the time. We run two different setups most weekends and this is a life saver. We run this on iPad mini's that are dedicated to being the POS system. It's so easy to use all of my volunteers pick it up quickly. We do a lot of shows in a lot of different places and I like that it works out the correct sales tax based on your location.

Works likes a charm. Thanks!!

Ethical Trading Company
United States
9 months using the app
May 27, 2021

We're extremely happy with Shopify Point of Sale. This is the third point of sale system we've used in our 7 years as a store, and I think it's the best. It is very intuitive and easy to train employees on. It's easy to add and delete items and discounts. The back end analytics are amazing. The only irritating thing is how basic it is because they want you to add (purchase) an app for anything beyond basic functionality.

Lively Athletics
United States
7 months using the app
May 3, 2023

we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.

Luxe B Pampas Grass Wholesale
Canada
10 months using the app
Shopify replied May 16, 2023

Dear Luxe B Pampas Grass Wholesale, thank you for leaving your feedback. We appreciate your concerns and would like to address them:

We understand that after downgrading from Shopify Plus, you were still subscribed to the POS Pro plan. This is expected, as downgrading your online account won't affect the POS plan. We don't change the plan from Pro to Lite without the merchant's consent and the same if it changes to the PRO. If you want to change your plan, it needs to be done under the POS channel. It won't change if you downgrade your online plan.

Edited July 11, 2021

The POS has really come a long way! Super easy to make sales, split payments, exchange, etc. However - the end-of-day process is woeful! Small businesses need some flexibility to just print an X report (totals for the day - doesn't reset) and a Z Report (Resets the totals) There needs to be some configuration to allow stores to pick and choose if they want the whole cash up/till drawer balancing option. Anyways - I'm sure it'll come good in the end. Here to help if you need more feedback or detail on the cash-up process.

Phases Men's Fashion
Australia
About 2 months using the app